Collection Specialist

Hi 

Position - Collection Specialist
Location - San Antonio, TX - onsite
Type – Contract

Role Descriptions:

Engage with members through 100 phone-based interactions to understand their financial circumstances related to delinquent accounts| providing customized solutions and education to improve their overall financial well-being and resolve outstanding balances.Utilize strong analytical and problem-solving skills to quickly assess the reasons behind account delinquencies and develop effective strategies for resolution| including exploring payment options and financial assistance programs.Employ exceptional communication and negotiation skills to establish mutually agreeable payment arrangements| adhering to established guidelines and regulatory requirements for collections activities.Leverage critical thinking to navigate complex and potentially sensitive situations| identify potential risks| and ensure compliance with all applicable local| state| and national laws and regulations governing collections practices.Maintain meticulous records of all member interactions| collection attempts| and outcomes in the designated database| ensuring accurate and up-to-date information for compliance and audit purposes.Effectively manage multiple tasks and prioritize responsibilities in a dynamic| Windows-based

environment| while adhering to collection-related performance

metrics.Service both inbound and outbound phone calls across all USAA product lines| leveraging automated and manual outbound dialing systems to collect payments and arrange payment plans| while consistently meeting performance standards specific to the collections function.Complete necessary account verification and maintenance tasks with precision and attention to detail| ensuring accurate records for collections activities Essential Skills: Primary SkillBank Collection calling (inbound  outbound) experience - Proven ability to analyze situations| identify root causes of

delinquency| and develop effective collection strategiesSecondary

SkillCommunication Mastery Ability to articulate complex information clearly and empathetically| even in difficult conversations.Problem-Solving Prowess Proven ability to analyze situations| identify root causes of delinquency| and develop effective collection strategies.Critical Thinking Acumen Capacity to evaluate information objectively| make sound judgments under

pressure| and ensure compliance with regulations.Multitasking Expertise

Ability to manage multiple priorities and responsibilities efficiently in a fast-paced collections environment.Adaptability  a Growth MindsetNegotiation SkillsEmpathy and ResilienceInformation Technology AptitudeDemonstrated ability to comprehend knowledge of Collections Regulations