ITSM Business Analyst

Chicago, IL, US • Posted 4 hours ago • Updated 4 hours ago

Contract Independent

Contract W2

Contract Corp To Corp

On-site

CCS Global Tech

Fitment

Dice Job Match Score™

⭐ Evaluating experience...

Job Details

Skills

UI
Information Technology
Network
Microsoft
Tier 1
Cloud Computing
Recruiting
Training
Partnership
Communication
Decision-making
Analytical Skill
Process Improvement
Onboarding
COBIT
Business Management
Attention To Detail
FOCUS
Regulatory Compliance
Data Integrity
Business Strategy
Organized
Presentations
IT Service Management
Data Analysis
Microsoft Azure
DevOps
Data Quality
Software Asset Management
Configuration Management Database
Management
ITIL
Workflow
Reporting
Oracle Linux
Investments
ServiceNow

Summary

CCS Global Tech is a rapidly growing Information Technology company with a diverse portfolio of technology products and services and a large network of industry partnerships. With over 22 years of being a successful business with a global talent pool and presence, CCS is a certified Microsoft Gold Partner and specializes in delivering expert Microsoft based solutions for technical and business needs. We have been recognized by Inc. 500 Magazine as one of the fastest growing small companies in the Unites States.

we are a Tier 1 vendor for the City and County of San Francisco for Cloud Services, Staffing Services and Training Services. For this multi-year opportunity with a diverse set of needs to address, we are currently focusing on establishing partnerships with individuals as well as companies who can help us enhance our overall service portfolio, cut lead times, and ultimately help us deliver successfully. We currently hold sizable Government accounts in the San Francisco bay area including City and County of San Francisco, San Mateo County, and Santa Clara County.

We take great pride in our global reach and local influence. Your experience alongside our highly skilled and talented internal team who guide you along the way, offers key insights into what helps you stand out in a competitive job market.

If you are a partner company, please submit resumes with contact information of your own W2 Consultants only. Submitted consultants are expected to have excellent communication skills.

Req Description

Pull information from multiple sources from within the organization while analyzing and reporting the relevant data trends for informed decision making.
Determine the validity and reliability of data; implement new analytical techniques and methods to ensure data quality and integrity.
Partner with stakeholders to create and communicate process artifacts such as complex workflow diagrams.
Institute governance to optimize processes and minimize long-term risk.
Interpret policy and monitor policy compliance and regulations to ensure adherence or acceptance.
Use ServiceNow and Azure DevOps to extract and visualize operational data.
Identify trends and anomalies to inform process improvements and reduce service disruptions.
Partner with Change Manager and Problem Manager to analyze metrics (e.g., success rate, emergency change rate) and recommend process adjustments.
Manage the software onboarding process, ensuring alignment with ITIL and COBIT standards.
Maintain accurate software asset records in the CMDB repository and manage End-of-Life action plans.
Excellent communications skills required verbally and written with all levels of IT and business management.
Ability to work independently in a fast-paced, regulated environment.
Detail-oriented with a focus on process compliance and data integrity.
Create an inclusive working environment where change can be embraced by all backgrounds.
Ability to communicate technical topics to a non-technical audience.
Ability to break down ideas/issues into solutions.
Give and receive effective feedback across all interactions.
Seek opportunities to improve work processes, systems, etc.
Demonstrates an understanding of risk that promotes positive change aligned to the business strategy.
Deliver well-organized presentations at an appropriate level for the audience.
Champion appropriate governance and sustain a risk intelligent culture through internal relationships.
Comfortable leading operational reviews and collaborating across departments

Required Skills:

3+ Years of working with ITSM (ServiceNow) - Software Asset Management will be preferred given this is current a gap within the team but will not be their only responsibility
Data Analysis: Experience using ServiceNow and Azure DevOps to extract and visualize data to determine validity and reliability for data quality. This is the current process used for software asset management while they look to move to future state using SAM with ServiceNow Workspace
Maintain accurate software asset records in CMDB and manage EOL action plans
Strong understanding of ITIL practices; ITIL Foundation or Intermediate certification preferred.
Experience with ServiceNow workflows and reporting.

This team has started building their in-house ServiceNow expertise over the past 18 months and continue to grow. Although this is a contract, it can lead into a full-time role given the recent growth and investments across the ServiceNow product line

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10290999
Position Id: 2026-6933
Posted 4 hours ago

Company Info

About CCS Global Tech

Headquartered in Poway, California and eight international offices, CCS Global Tech is a Certified Minority Business Enterprise (MBE) and a leading provider of enterprise solutions. We provide solutions that cover the full business spectrum from application development, data warehouse software, real time data warehousing, business analysis software, and web-based application development. Our clients span the globe and benefit from our comprehensive support capabilities.

Our tools and technical expertise have repetitively proven to reduce the time and costs associated with software and custom solution development. CCS Global Tech begins each project with quality analysis and business due diligence in order to deliver quality solutions for our clients. Our team of international talent asks critical questions that illuminate the fine details of the project scope. Once we have a clear and comprehensive view of the objectives sought, we set to work to bring your vision to life.

We have a complementary matrix of skills and talents across multiple platforms that allow us to identify, target and bridge technical gaps. Regardless of the size and scope of your business application, data warehouse initiative, or enterprise-wide project, our team supports service, technical capabilities and cost effective solutions that are unmatched by our competition. We focus on delivering state-of-the-art technology, application development, warehousing and support to our clients. With the scope and flexibility to optimize development schedules and products to fit any budget requirements, CCS Global Tech is aptly positioned to not only meet unique, strategic IT objectives of diverse organization, but also complement organizational goals.

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