Cloud Platform Support Engineer - Studio Operator Support Engineer

Mandatory Requirements (Must Have):

• Hands-on experience with WR Linux
• Strong experience with VxWorks
• Experience supporting or working with client's Cloud Platform

Preferred Skills:

• Linux administration and troubleshooting
• Networking knowledge (L2/L3, routing, switching, firewalls)
• Kubernetes and Docker
• Cloud infrastructure/platform support
• Customer-facing technical support experience
• Log analysis and debugging

What You'll Do:

• Provide Technical Support to end client customers using the client's Studio Operator Software Suite: Cloud Platform, Analytics, OpenStack and Conductor.
• In-depth log debug and analysis.
• Support customer KPIs and SLAs.
• Software Upgrades and Patching.
• Emergency Recovery for outages reported by customers.
• Maintenance of customer lab environments.
• Mentor and train others in the organization.
• Document and develop technical content and solutions for knowledgebase.

Who You Will Work With:

• This opportunity will see the successful candidate working and collaborating with engineers and technicians at all levels, including management layers, across multiple product lines. Client's Engineering and Technical Support works globally to deliver our products, from Canada to the US, to China, Costa Rica, Romania and beyond.
• Client's engineers get to interface and work with cross-organizational teams in understanding and providing for our customer's needs, wants and pain points, seeing firsthand what drives the business and revenue today and tomorrow.

What Are the Requirements?

• Bachelor's degree in a technical field: Computer Science, Engineering, or similar.
• Experience working in an external customer-facing technical support role.
• Experience troubleshooting complex technical issues.
• Excellent written and verbal communication skills in English.
• Fundamental L2/L3 networking knowledge: network stacks, switching, routing, firewalls, etc.
• Experience working with Linux.
• Ability to work in a dynamic, high-pressure customer-facing environment.
• Ability to manage and prioritize numerous customer issues simultaneously.

Additional Skills Considered a Plus:

• Experience with Docker and Kubernetes.
• Experience with ELK stack.
• Experience working with Telecommunication Providers.

What Product(s) Will I Be Supporting?

Client's Cloud Platform is based on the open-source cloud infrastructure software StarlingX.