Apply Now

Senior Human-Centered Design (HCD) Strategist

Baltimore, MD, US • Posted 3 hours ago • Updated 3 hours ago

Contract W2

Contract Corp To Corp

Contract Independent

No Travel Required

On-site

Depends on Experience

Fitment

Dice Job Match Score™

🎯 Assessing qualifications...

Job Details

Skills

UX
Human-Centered Designer
WCAG
Medicaid
Digital Designing

Summary

Required Qualifications:

Minimum of seven (7) years of demonstrated professional experience as a Human-Centered Designer, Service Designer, UX Strategist, or equivalent role, with at least three (3) of those years delivering outcomes in complex, regulated, or large-scale environments such as government, healthcare, financial services, or other regulated industries.
Demonstrated experience designing digital or technology products or solutions using human-centered design principles, working closely with engineers, product managers, and program staff to translate design into delivered systems.
Demonstrated ability to work in cross-functional teams and to bridge gaps between policy, operations, and technology, including experience translating between technical and non-technical audiences. Demonstrated expertise in qualitative user research methods, including planning and conducting user interviews, contextual inquiry, usability testing, and synthesis of qualitative insights into actionable findings.
Demonstrated expertise in service design methods, including service blueprinting, journey mapping, ecosystem mapping, and prototyping at varying levels of fidelity. Demonstrated experience designing for equity, accessibility, and diverse populations, including familiarity with Section 508 and Web Content Accessibility Guidelines (WCAG) standards and inclusive design practices.
Familiarity with government service delivery contexts or large-scale public-facing systems, sufficient to operate effectively within compliance, procurement, and policy constraints.
Strong written and verbal communication skills, with the ability to engage executives, frontline staff, technical teams, and beneficiary communities and to present complex findings and recommendations in clear, decision-ready formats.
Proven ability to deliver outcomes in environments with complex processes, multiple stakeholders, or regulatory constraints.
Demonstrated ability to work collaboratively with IT staff, project managers, and program/business stakeholders.

Preferred Qualification

Knowledge of Medicaid, the Children's Health Insurance Program (CHIP), SNAP, TANF, or other federal/state government benefits programs, including familiarity with eligibility determination workflows, redetermination/renewal cycles, and ex parte renewal processes.
Prior experience working in or with similar organizations such as state Medicaid agencies, health insurance marketplaces, ACA-related programs, federally qualified health centers, public health agencies, or mission-driven nonprofits serving comparable populations.
Familiarity with federal and state policy, compliance, and procurement constraints relevant to public benefits administration, including CMS guidance, federal Medicaid regulations, and state procurement practices.
Background in agile service delivery, discovery-to-delivery cycles, or modernization projects in a regulated or government context.
Experience contributing to or maintaining an enterprise design system, including documentation, component libraries, and adoption support.
Experience designing AI-assisted workflows, conversational interfaces, or self-service experiences in a regulated context, with attention to responsible AI principles and equity considerations.
Experience leading or participating in plain language, readability, and content design initiatives for public-facing benefits communications.
Experience training, mentoring, or coaching internal teams in human-centered design methods, including running design sprints, research playbacks, and capacity-building workshops.
Ability to conduct user interviews, facilitate workshops, and synthesize qualitative insights directly from participants.
Professional certifications relevant to the role, such as Nielsen Norman Group UX certifications, IDEO/LUMA Institute certifications, Certified Usability Analyst (CUA), or equivalent credentials.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10217276
Position Id: 525678-15352-
Posted 3 hours ago

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

UX Strategist/Service Designer

Hybrid in Baltimore, Maryland

•

Today

Serve as the Senior Human-Centered Design (HCD) Strategist on MHBEs Medicaid outcome-focused pilot team, contributing senior domain expertise while collaborating across policy, operations, eligibility, and information technology functions. Lead human-centered design practice across the Medicaid eligibility, enrollment, and renewal lifecycle, analyzing current-state journeys, designing improvements, and supporting implementation alongside program and IT teams. Conduct qualitative user research wi

Easy Apply

Contract

Depends on Experience

Lead UX Architect

Hybrid in Baltimore, Maryland

•

Today

Job Title - SME- Human Centered Design Strategist Work Location-Baltimore, MD Duration-24 months Hybrid Position Minimum Qualifications: A minimum of seven (7) years of demonstrated professional experience as a Human-Centered Designer, Service Designer, UX Strategist, or equivalent role, with at least three (3) of those years delivering outcomes in complex, regulated, or large-scale environments such as government, healthcare, financial services, or other regulated industries.Demonstrated exper

Easy Apply

Contract

Depends on Experience

UX Designer - Hybrid - Baltimore, MD

Hybrid in Baltimore, Maryland

•

Today

Title:UX Designer - Hybrid - Towson, MDLocation:Towson,MDLength:Long term Restriction:w2 or c2c Description:Webcam interview Very long term project; initial PO for 1 year with multiyear extensions; Hybridneed 3 verifiable references. DescriptionResponsibilitiesServe as the Senior Human-Centered Design (HCD) Strategist on MHBEs Medicaid outcome-focused pilot team, contributing senior domain expertise while collaborating across policy, operations, eligibility, and information technology function

Easy Apply

Contract

Depends on Experience

UI/UX Designer/Strategist

Hybrid in Baltimore, Maryland

•

Today

Job ID: MD-RFR#157 Hybrid/Local HIX UI/UX Designer/Strategist (Nielsen Norman UX/IDEO/LUMA/CUA) with AI, Human-Centered/Service Designer, digital product, accessibility/WCAG/508, prototyping, Medicaid/CHIP/SNAP/TANF/ACA/CMS, eligibility determination/redetermination/renewal, agile experience Location: Baltimore, MD (MHBE) Duration: 12 Months Minimum Qualifications Subject Matter Expert A minimum of seven (7) years of demonstrated professional experience as a Human-Centered Designer, Service Desi

Easy Apply

Contract, Third Party

Depends on Experience

Search all similar jobs