Senior Business Analyst – Customer Journey (Wire Payments)

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company's growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

For more than 25 years, NTT DATA Services have focused on impacting the core of your business operations with industry-leading outsourcing services and automation. With our industry-specific platforms, we deliver continuous value addition, and innovation that will improve your business outcomes. Outsourcing is not just a method of gaining a one-time cost advantage, but an effective strategy for gaining and maintaining competitive advantages when executed as part of an overall sourcing strategy.

Role Overview:
We are seeking a Senior Business Analyst with at least 5 years of relevant experience to design and optimize customer journeys for wire transfers across multiple client interaction channels. This position will focus on defining the future-state experience for wire processing, including client initiation, tracking, amendment, and resolution of wire payments through platforms such as CashPro, SWIFT, and Financial Institution (FI) interfaces.

The successful candidate will have a strong understanding of both client-facing experiences and underlying wire processing lifecycles, and will be adept at translating customer needs, operational realities, and regulatory requirements into actionable designs and requirements.

Essential Duties and Responsibilities:

• Design end-to-end customer journeys for wire payments across all interaction channels.
• Define future-state wire experiences, including initiation, settlement, tracking, and investigation processes.
• Analyze current-state customer journeys to identify pain points, gaps, and inefficiencies.
• Collaborate with cross-functional teams, including product, UX, operations, compliance, and technology, to shape and refine future designs.
• Translate journey designs into detailed business requirements, user stories, and process flows.
• Ensure alignment between client experience and back-office wire processing systems (e.g., Fedwire, SWIFT, CHIPS).
• Define consistent behaviors across channels, accounting for channel-specific differences.
• Support validation, testing, and rollout of new wire journey capabilities.

Minimum Qualifications (Basic Qualifications):

• Bachelor's degree or equivalent experience in Business, Information Systems, Finance, or a related field.
• Minimum of 5 years' professional experience as a Business Analyst, Product Analyst, or similar role in the financial services industry.
• Proven experience designing customer journeys for wire transfers or payment processing.
• Demonstrated ability to translate business and customer requirements into functional specifications.
• Experience working with cross-functional teams.
• Excellent verbal and written communication skills.
• Must be located in the United States and able to work on-site or in a hybrid capacity in Charlotte, NC or Newark, NJ as required.

Preferred Qualifications:

• Experience with specific platforms (e.g., CashPro, SWIFT, FI interfaces).
• Knowledge of wire payment regulations and compliance requirements.
• Experience supporting testing and rollout of new financial technology solutions.
• Familiarity with user experience (UX) principles or process reengineering.

About NTT DATA Services:

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is ($48.45 to $233.28 ). This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications.

This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.

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