Salesforce Techno-Functional Project Manager - Field Service & Supply Chain

Job Title : Salesforce Techno-Functional Project Manager - Field Service & Supply Chain

Hire type: Contract

Location: Remote (Travel if required).

We are seeking an experienced Salesforce Technical Functional Project Manager with deep expertise in Field Service Operations and Supply Chain organizations. The candidate will lead end-to-end Salesforce transformation programs, manage cross-functional teams, drive stakeholder engagement, and ensure successful delivery of scalable Salesforce solutions across Service Cloud, Field Service (FSL), Supply Chain, Inventory, Logistics, and Customer Operations domains.

Key Responsibilities:

• Lead Salesforce programs from initiation through deployment and hyper care.
• Manage project scope, schedules, budgets, risks, issues, and dependencies.
• Act as the primary liaison between business stakeholders, product owners, and technical teams.
• Drive requirements discovery workshops and solution design discussions.
• Oversee Salesforce Service Cloud, Field Service Lightning (FSL), integrations, and mobile solutions.
• Collaborate with Supply Chain, Logistics, Inventory, Warehouse, Procurement, and Service Operations teams.
• Manage Agile delivery, sprint planning, backlog prioritization, and release governance.
• Ensure solution quality through testing, UAT, deployment planning, and change management.
• Monitor program KPIs, benefits realization, and adoption metrics.
• Lead vendor management and coordinate offshore/onshore delivery teams.

Required Experience

• 10+ years of IT delivery experience with 5+ years managing Salesforce programs.
• Strong knowledge of Salesforce Service Cloud and Salesforce Field Service (FSL).
• Experience supporting Field Service, Dispatch, Workforce Management, Inventory, Asset Management, and Supply Chain operations.
• Hands-on understanding of Salesforce architecture, integrations, APIs, middleware, and data migration concepts.
• Experience working with ERP platforms such as SAP, Oracle, Microsoft Dynamics, or similar systems.
• Proven track record managing large-scale enterprise transformation initiatives.
• Strong stakeholder management and executive communication skills.

Technical Skills

• Salesforce Service Cloud
• Salesforce Field Service (FSL)
• Integration Architecture (REST/SOAP APIs)
• MuleSoft or equivalent Integration Platforms
• Data Migration & Master Data Management
• Release & Environment Management
• Agile / Scrum / SAFe Delivery
• Reporting, Dashboards, and Analytics

Domain Expertise

• Field Service Management
• Supply Chain Management
• Inventory Planning and Optimization
• Warehouse Operations
• Procurement and Logistics
• Asset Lifecycle Management
• Customer Service Operations

Preferred Certifications

• PMP, PRINCE2, or equivalent Project Management certification
• Salesforce Administrator
• Salesforce Service Cloud Consultant
• Salesforce Field Service Consultant
• SAFe Agile Certification (Preferred)

Education

Bachelor’s degree in Engineering, Computer Science, Information Technology, Supply Chain Management, or related discipline. Master’s degree preferred.