L&D Manager

About Convene Inc.

Convene, Inc. is a Tampa based, award-winning technology services organization with offices and resources throughout the US, Mexico, and India. We have successful, referenceable customers, competitive benefits, and high-growth opportunities.

Content Developer (Enterprise Systems – D365 & Integrated Platforms)
D365 & Enterprise Systems (Part Time)
Organization: IT – Continuous Delivery
LATAM and India
 
Role Purpose
Support global enterprise system implementations by creating clear, accurate, role‑based learning content for Dynamics 365 and related business processes. This role converts solution designs, workflows, and release updates into practical learning materials that help employees adopt new technology effectively.
Works under the direction of the L&D Content Strategy Manager and follows established standards, templates, and quality expectations.
 
Key Responsibilities
Content Development

• Build learning assets including eLearning modules, videos, simulations, job aids, quick reference guides, and instructor‑led materials.
• Translate D365 solution designs, business processes, and release notes into simple, actionable learning content.
• Develop role‑based content aligned to defined learning paths and security roles.

• Follow established templates, style guides, and content standards.
• Ensure accuracy, clarity, usability, accessibility, and alignment with approved solution designs.
• Participate in QA reviews and incorporate feedback promptly.

• Work with Solution Architects, Product Owners, SMEs, Change Management, and the L&D Content Strategy Manager.
• Gather information from technical and business stakeholders to ensure content reflects real workflows.
• Support content alignment to deployment waves, releases, and system updates.

• Use modern content development tools (eLearning authoring tools, video tools, simulation tools).
• Leverage AI‑assisted content creation to improve speed and consistency.
• Suggest improvements based on learner feedback and usage patterns.

• Update existing content based on system changes, release cycles, and stakeholder feedback.
• Maintain organized content repositories with proper version control.

• Clear, accurate learning materials delivered on time.
• Content that reduces confusion and supports smooth adoption of D365 and enterprise systems.
• Positive learner feedback and measurable improvements in readiness and proficiency.
• Strong collaboration with SMEs and project teams.

• Experience developing learning content for technology, enterprise systems, or business processes.
• Familiarity with ERP/CRM systems (Dynamics 365 preferred but not required).
• Experience with eLearning authoring tools (Articulate, Rise, Captivate, Camtasia, etc.).
• Understanding of modern adult learning principles.
• Ability to translate technical information into simple, clear learning materials.
• Experience working in Agile or Continuous Delivery environments is a plus.

• Detail‑oriented and committed to accuracy.
• Strong communicator with comfort working alongside SMEs and technical teams.
• Organized, dependable, and able to manage multiple assignments.
• Curious, creative, and open to using AI to improve efficiency.