ServiceNow Tech lead

MUST BE AUTHORIZED TO WORK FOR ANY EMPLOYER IN USA.

ONLY OPEN FOR INDEPENDENT CANDIDATES THAT CAN WORK ON W2

NO THIRD-PARTY CANDIDATES OR C2C CANDIDATES FROM STAFFING AGENCIES/RECRUITERS/EMPLOYERS

ServiceNow Technical Lead / Remote OK / Charlotte NC Preferred / W2 ONLY

MUST BE ON OUR W2 ONLY

NO C2C / NO Corp-to-Corp

10% Travell to Charlotte, NC

About our Customer & Role:

Our direct customer, a global Fortune 500 company & a leader in the Food Services industry is looking for a ServiceNow Technical Lead , to partner with the Product Manager to collectively enable successful product delivery - alignment of technical execution to achieve business goals and outcomes.

Responsibilities:

• Anchors the technical integrity of the product, guiding engineering decisions and feasibility
• Determines HOW the product will be built efficiently, securely and scalable
• Leads architectural decisions, code quality and engineering best practices
• Architectural decisions should be made based on standards and guidance provided by Data & Solutions Architect(s)
• Owns technical delivery and quality
• Supports technical team growth, removes, technical blockers, and ensures engineering velocity
• Day-to-day technical execution with 'team/pod'
• Support in translating high-level requirement into technical tasks and stories
• Collaborates with engineers and technical resources other teams
• Back-end Infrastructure/MDM/Data Pipelines/etc.
• Service Now Internal/External requirements
• Cross-functional Requirements (S4/Adams/SSO/etc.)

• Define and enforce technical standards, best practices, arch guidelines

• Design and define Vendor Enterprise Architecture (end-to-end) in partnership with the Data & Solutions Architect(s)
• Close partnership with Dev-Ops to ensure work is scoped and meets requirements

• Will also pick-up work/stories/tasks (50% of time hands-on-keyboard)
• Scalability, Security, and Performance - Technical Roadmap

• Mitigating technical debt

• Identify and mitigate technical risks or bottlenecks in development

• Defect Triaging and troubleshoot critical issues and guide resolution
• Perform code reviews, UAT Testing Plans, ensure robust testing
• Drive continuous integration best practices

• Support team growth and support

• Identify and surface gaps in resources (expertise and quantity)

Qualifications: / Service Now Implementation:

• Develop and customize ServiceNow applications using Service Now primary scripts
• Create and configure workflows, UI Policies, business rules, client scripts, and scheduled jobs
• Design and implement forms and request fulfillment workflows
• Develop custom portals and UI/UX components
• Integration & API Development
• Integrate ServiceNow with third-party applications
• Develop and maintain custom integrations
• Work with cross-functional technical stakeholders on integration requirements

• Identity Access Management/RBAC Management
• Testing and Deployment
• Administration & Maintenance - security configurations, and user administration
• Platform upgrade and other instance management
• Monitoring system performance and troubleshooting issues