ICS Global Soft, Inc.
ICS Global Soft, Inc.

Technical Support Engineer

Remote • Posted 10 hours ago • Updated 10 hours ago
Contract W2
12 Months
No Travel Required
Remote
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Microsoft Windows
  • Data Storage
  • Documentation
  • End-user Training
  • FOCUS
  • Operating Systems
  • Information Technology
  • Issue Resolution
  • Issue Tracking
  • Microsoft
  • Computer Hardware
  • Computer Science
  • Customer Satisfaction
  • Scripting
  • Customer Service
  • OS X
  • RAID
  • Training
  • Virtualization
  • Windows PowerShell
  • Recovery
  • SAN
  • Storage
  • Storage Management
  • Technical Support
  • Backup
  • Bash
  • Collaboration
  • Communication
  • CompTIA
  • Network

Summary

 

📌 Hiring: Technical Support Engineer

📍 Location: Remote

🕒 Job Type: Long Term Contract  

 

Job Summary:

  • The role is for a dedicated and knowledgeable Technical Support Engineer focusing on Desktop Storage technologies.
  • The ideal candidate will understand desktop storage solutions well and provide exceptional technical support to clients through a proactive approach.

 

Responsibilities:

  • Support & Troubleshooting: Provide technical support for desktop storage solutions, covering installation, configuration, and troubleshooting.
  • Customer Inquiries: Respond to customer inquiries and issues related to desktop storage in a timely and professional manner.
  • Issue Resolution: Diagnose and resolve hardware and software issues associated with desktop storage systems.
  • Collaboration: Collaborate with cross-functional teams to enhance product performance and customer satisfaction.
  • Documentation: Document technical issues and solutions within the support ticketing system.
  • Client Training: Conduct training sessions for clients on best practices for desktop storage management.
  • Industry Awareness: Stay updated on the latest trends and technologies in desktop storage to provide informed support.

Mandatory Skills:

  • Storage Knowledge: Strong knowledge of desktop storage technologies, including HDDs, SSDs, and RAID configurations.
  • OS Troubleshooting: Proficiency in troubleshooting desktop operating systems (Windows, macOS).
  • Backup & Recovery: Experience with backup and recovery solutions related to desktop storage.
  • Communication: Excellent communication skills, both verbal and written.
  • Work Style: Ability to work independently and as part of a team

 

Preferred Skills:

  • Virtualization: Familiarity with virtualization technologies and their impact on desktop storage.
  • Network Storage: Experience with network storage solutions (NAS, SAN).
  • Scripting Languages: Knowledge of scripting languages (e.g., PowerShell, Bash) for automation tasks.
  • Certifications: Certifications related to desktop storage or technical support (e.g., CompTIA A+, Microsoft Certified).

Qualifications:

  • Education: Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Experience: 2-5 years of experience in technical support, with a focus on desktop storage.
  • Track Record: Proven track record of resolving technical issues and providing excellent customer service.
  • Passion & Background: Passion for technology coupled with a strong background in desktop storage
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 90962964
  • Position Id: 9111731
  • Posted 10 hours ago
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Kaasi Yarramsetti

Recruiter @ ICS Global Soft, Inc.

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