SAP TPM Lead

About Us:

ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses.  We provide technology solutions and services to enterprises across industries such as Banking & Financial Services, Healthcare, Manufacturing, Consumer Goods, Travel and Hospitality, through a combination of traditional and newer business models, as a long-term sustainable partner. 

Role Overview

We are seeking a highly experienced SAP Trade Promotion Management (TPM) Lead to serve as the primary onsite functional lead for the TPM landscape. This role will act as the key interface between business stakeholders, client IT, and offshore support & delivery teams.

The ideal candidate will play a critical role in improving platform stability, strengthening stakeholder confidence, and ensuring effective prioritization and execution of TPM support and enhancement initiatives within a fast-paced Consumer Packaged Goods (CPG) environment.

Key Responsibilities

1. Client & Stakeholder Engagement

• Serve as the primary liaison between business teams (Sales, Finance, Trade Marketing) and IT.
• Manage stakeholder expectations, align priorities, and ensure transparency on timelines and system health.
• Facilitate regular prioritization sessions to balance business impact and team capacity.
• Provide proactive communication, escalation handling, and executive-level reporting.

2. Service Governance & Delivery Oversight

• Coordinate with offshore support teams to ensure timely incident resolution and enhancement delivery.
• Lead monthly service review sessions covering:
• Incident trends and backlog health
• Root cause analysis
• Application vs. process/user issues
• Continuous improvement recommendations
• Ensure adherence to release governance, quality controls, and stabilization priorities.

3. Functional Leadership & TPM Expertise

• Act as the functional lead across SAP TPM processes, including:
• Promotion Planning & Execution
• Claims & Funds Management
• Trade Management v3 / Customer Business Planning
• Validate business requirements and translate them into scalable functional solutions.
• Guide solution design aligned with SAP best practices.
• Provide subject matter expertise across trade lifecycle management.

4. Cross-Functional Process Alignment

• Ensure integration and coordination across TPM and related systems, including:
• OTC processes (pricing, deductions, order management)
• BW / BW-IP reporting and planning
• Master data governance (product hierarchies, customer hierarchies, units of measure)
• Advise stakeholders on process implications of master data or structural changes.

5. Testing, Release & Quality Assurance

• Drive structured testing cycles and business validation readiness.
• Ensure end-to-end scenario validation prior to production releases.
• Support release planning, hypercare, and stabilization efforts.

Required Experience & Skills

SAP & Functional Expertise

• 10+ years of SAP experience with strong TPM specialization:
• SAP CRM TPM / Trade Management
• Promotion Planning, Claims & Funds Management
• Trade Management v3 / Customer Business Planning
• Strong understanding of OTC processes and BW/BW-IP integration.
• Experience in AMS/support, stabilization, and enhancement environments.

Preferred Qualifications

• Prior US onsite client-facing experience.
• Experience leading AMS/support engagements.
• Exposure to S/4HANA Trade Management.
• PMP, ITIL, or Agile certification.

ITC Infotech is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. ITC infotech is committed to providing veteran employment opportunities to our service men and women.