Job#: 3021419 Job Description: Success Program - Senior CSA Technical Program Manager 100% remote-work from anywhere in the U.S. ?
18-Month Contract with a
global Fortune 100 technology company that delivers cloud, AI, security, and productivity solutions to millions of customers worldwide.
About the RoleWe are seeking a
Senior Cloud Solution Architect (CSA) with strong
Technical Program Manager capabilities to join the
Microsoft Success Program. This role is accountable for driving
technical excellence, operational rigor, and delivery quality across a designated POD-ensuring every engagement meets Microsoft's highest standards.
As both a
technical authority and
operational leader , you'll partner with POD Leads, CSAMs, Service Delivery Managers, and regional stakeholders to elevate customer outcomes, optimize delivery performance, and mature team capabilities at scale.
What You'll DoTechnical Excellence- Serve as the technical authority within the POD, providing architectural guidance and validating best practices across Microsoft Cloud solutions (Azure, Security, AI, and/or Modern Work ? ).
- Perform delivery governance reviews, ensuring accuracy, technical depth, and alignment with industry frameworks.
- Partner with SMEs and IP Leads to validate new content and continuously improve delivery methodologies based on real-world field insights.
Program & Project Management- Lead the Rhythm of Business (ROB) through bi-weekly POD syncs and quarterly business reviews.
- Track and improve performance against key KPIs (e.g., Time to Staff, CPE ), applying targeted corrective actions.
- Own end-to-end delivery lifecycle governance, from kickoff through closeout, aligned with Success Program SLAs.
- Collaborate with Resource Coordinators and SDMs to manage capacity planning and workload prioritization.
Operational Leadership- Act as a regional leader, representing the POD in QBRs and stakeholder forums.
- Partner with CSAMs, Technology Zone Leads, and SDMs to ensure engagement readiness, operational compliance, and business alignment.
- Promote knowledge sharing and collaboration across PODs to drive operational maturity.
- Proactively identify delivery risks and lead corrective action planning.
Innovation & IP Contribution- Provide structured feedback to IP Leads and central teams to enhance delivery IP and identify automation opportunities.
- Champion innovation by bringing field learnings, industry best practices, and process improvements back into the global community.
What You'll BringRequired Qualifications- 10+ years of experience in IT consulting, cloud architecture, or technical delivery leadership.
- Previous Microsoft experience OR experience working for a global technology company.Proven expertise across Microsoft Cloud services (Azure, M365, and/or Security ).
- Strong understanding of AI concepts and their application in customer and operational contexts .
- Solid background in technical leadership, or program/project management, and consulting including governance, reporting, and lifecycle ownership.
- Experience leading distributed, cross-functional teams, including partners and vendors.
- Working knowledge of ITIL, DevOps, and operational frameworks (change, incident management, SLAs, KPIs).
- Ability to communicate effectively with executive, technical, and operational stakeholders.
- Excellent written communication skills with a track record of producing high-quality customer deliverables ? .
Preferred Qualifications- Experience leading large-scale delivery teams in managed services or customer success models.
- Familiarity with SRE, governance & compliance, or operational resiliency practices.
- Experience in multi-partner or vendor delivery models.
- Working knowledge of Power BI, Azure DevOps, and automation tools.
Interested? Please email me with your resume and contact info via
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Never miss an opportunity! Create an alert based on the job you applied for.