Lead end-to-end project delivery across multiple 311 workstreams (Call Center, Portal, Mobile, SMS).
Manage release planning and release execution, ensuring alignment with product roadmap.
Develop and maintain project plans, timelines, and resource allocation.
Identify risks early and implement mitigation strategies to avoid disruptions.
Coordinate across internal teams, external vendors, and NYC agencies.
Serve as escalation point for issues and ensure timely resolution.
Facilitate stakeholder meetings and provide executive-level status reporting.
Manage production releases, outages, and change management processes.
Drive Agile delivery practices across multidisciplinary teams.
Bachelor s degree in IT, Project Management, Public Administration, or related field.
8+ years of experience managing complex IT projects (public sector or regulated environment preferred).
Strong experience leading cross-functional teams and managing competing priorities.
Proven ability to break down large projects into actionable tasks and manage dependencies.
Hands-on experience with Azure DevOps.
Experience with Agile, Scrum, and/or Waterfall methodologies.
Strong communication, presentation, and stakeholder management skills.
Solid understanding of risk management and mitigation strategies.
Excellent problem-solving skills and attention to detail.
Work on mission-critical systems serving NYC residents.
High-visibility role with direct interaction with leadership and city agencies.
Opportunity to manage large-scale digital transformation initiatives.
Competitive hourly rate.
Candidates must be local to NYC and available for in-person interviews.
Work week capped at 35 hours; overtime is not expected or guaranteed.
Vendors must provide candidate pay rate and markup separately if applicable.
Never miss an opportunity! Create an alert based on the job you applied for.
