CMDB Architect

ServiceNow Architect - CMDB & ITSM

Join a high-impact team shaping enterprise-wide data and service visibility
We're looking for an experienced ServiceNow Architect to play a key role on our ServiceNow Application Team. In this role, you will lead the design, implementation, and optimization of our Configuration Management Database (CMDB)-a foundational component of how we track, model, and manage IT assets and services across the enterprise.
This is a strategic, hands-on architecture role where you'll influence data structures, service mapping, integrations, and ITIL-based processes that power everything from incident management to automation and governance. If you enjoy building clean data models, driving platform maturity, and making ServiceNow work at scale, this is the perfect environment for you.

Why This Role Is Exciting

You own enterprise CMDB architecture-ensuring accuracy, structure, and long-term scalability.
You'll work across teams including ServiceNow, infrastructure, security, cloud, and operations.
You influence platform maturity across ITSM, Discovery, SPM, ITOM, and more.
You get to drive best practices, refine data governance, and modernize service modeling.
You work with a forward-thinking team that values expertise, collaboration, and continuous improvement.

Role Summary

As the ServiceNow Architect, you will design, build, and manage the CMDB framework and champion data quality across the ServiceNow ecosystem. You'll ensure that configuration items (CIs), relationships, and service mappings are accurate, well-structured, and aligned to ITIL and industry best practices. Your expertise will help streamline operations, improve visibility, and enable automation across the enterprise.

Core Responsibilities

CMDB Architecture & Design

• Architect and maintain the CMDB, including CI class models, relationships, and dependencies
• Drive data quality, governance, and lifecycle management standards
• Ensure alignment with ITIL guidelines and enterprise service models

ServiceNow Platform Engineering

• Lead design and implementation efforts across ServiceNow ITSM and related modules
• Work with cross-functional teams to integrate CMDB with infrastructure, cloud, and operational systems
• Guide data modeling, schema design, and relationship mapping for new services

Collaboration & Stakeholder Engagement

• Partner with IT, application owners, infrastructure, and security teams
• Translate technical requirements into clear architecture and implementation plans
• Support platform roadmap planning and modernization initiatives

Platform Optimization & Best Practices

• Identify and solve data integrity issues
• Enhance automation, discovery, and operational insights
• Recommend improvements that increase accuracy, visibility, and reliability across the CMDB

Required Qualifications

• Bachelor's degree in IT, Computer Science, or related field
• 8+ years working with ServiceNow or comparable enterprise data platforms (AD, Azure, databases, etc.)
• Strong understanding of ITIL processes
• Proficiency in data modeling, CI relationships, and relational databases
• Excellent analytical, troubleshooting, and problem-solving skills
• Strong communication and collaboration abilities
• ServiceNow or ITIL certifications are a plus

Preferred Experience

• Experience with the following ServiceNow modules is a plus:
• SPM, MCO, CSM, ITSM, WSD, HRSD, ITOM Visibility, Discovery
• Experience with platform integrations and data ingestion
• Familiarity with enterprise data governance and CMDB best practices

Job Type & Location
This is a Contract position based out of Westerville, OH.
Pay and Benefits
The pay range for this position is $90.00 - $95.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Feb 27, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.