ServiceNow Developer/Administrator- 5 days onsite Charlotte, NC

Charlotte, NC, US • Posted 16 days ago • Updated 10 hours ago

Full Time

On-site

$90000 - $120000/yr

Fitment

Dice Job Match Score™

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Job Details

Skills

IT Service Management
Collaboration
IT Operations
Computer Hardware
Regulatory Compliance
Microsoft Windows
Onboarding
Dashboard
KPI
Inventory
Performance Metrics
Business Rules
Finance
Performance Tuning
Internal Control
Documentation
Software Asset Management
Change Management
HR Management System
Enterprise Resource Planning
Procurement
Lifecycle Management
ITIL
Management
Configuration Management Database
Data Integrity
ServiceNow
JavaScript
Scripting
Workflow
Information Technology
Computer Science
SAP BASIS

Summary

ServiceNow Developer/Administrator

The ServiceNow Administrator plays a key role in supporting the IT Department Manager by maintaining the reliability, performance, and integrity of ITSM processes, while enabling smooth integration and collaboration across IT, HR, Finance, and Procurement systems.

The company is located in Steele Creek (10 minutes away from Charlotte, NC Airport) and will be 5 days onsite a week.

What You Will Be Doing:

Configure and administer ServiceNow SAM, HAM, and Change Management modules to support IT operations
Maintain the CMDB, ensuring accuracy, completeness, and integrity of asset data
Oversee full asset lifecycle processes from procurement through retirement, including hardware refresh and software license compliance
Design and implement ITIL-aligned Change Management workflows, approval processes, and maintenance windows
Integrate ServiceNow with HRIS and ERP systems to automate asset onboarding, purchase tracking, and assignment workflows
Develop dashboards, reports, and KPIs to monitor asset inventory, software utilization, and change performance metrics
Build and maintain custom scripts, business rules, client scripts, and automated workflows to extend ServiceNow capabilities
Partner with IT, HR, Finance, and Procurement stakeholders to ensure ServiceNow processes align with operational and business requirements
Support platform upgrades, patching, and performance optimization efforts
Ensure adherence to internal controls and regulatory standards through well-designed processes and documentation
Assist with system maintenance and upgrades to maintain platform stability and reliability
Provide troubleshooting and support for ServiceNow issues, escalating complex problems as needed

Required Skills & Experience:

3-5 years of hands-on experience as a ServiceNow Administrator, with direct ownership of SAM, HAM, and Change Management modules
Proven experience integrating ServiceNow with HRIS and ERP platforms, particularly for procurement and asset lifecycle management
Strong understanding of ITIL frameworks and experience aligning ServiceNow processes with best practices
Experience managing and optimizing CMDB structures, data integrity, and asset classification models
Proficiency in ServiceNow development, including JavaScript scripting, Flow Designer, and workflow automation
Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience

Applicants must be currently authorized to work in the United States on a full-time basis now and in the future.
This position doesn't provide sponsorship.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10105282
Position Id: 863976
Posted 16 days ago

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ServiceNow Developer/Administrator- 5 days onsite Charlotte, NC

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Job Details

Skills

Summary

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