Job Description As a Vice President, Product Manager within the Payment Experiences team, you will be responsible for leading a team that innovates new product offerings and owns the end-to-end product lifecycle. The Payment Experiences and Services product group focuses on foundational products and services that enable payment processing across multiple DDA-based products and shared customer-facing payment experiences. You will help define and deliver the strategic vision for the modernization of our platforms and provide leading payment capabilities for customers. This role requires strong collaboration and influencing skills, an agile mindset, and the flexibility to adapt to internal and competitive market forces.
Job Responsibilities - Lead multidisciplinary product teams through all stages of the product lifecycle, from discovery to launch
- Define a strategic product vision and OKRs aligned to overall organizational objectives, and informed by customer feedback and key market/technology trends
- Oversee the team's execution against the product roadmap, managing timelines and dependencies to ensure delivery of key milestones
- Oversee the product backlog, ensuring alignment with strategic objectives and facilitating effective communication with Tech teams to enable delivery of high-value features and enhancements.
- Drive product reviews, strategy sessions, and other key cadences with senior leaders to provide visibility into progress, escalate key risks, and drive decisions
- Build strong relationships with stakeholders across the business, including functional partners (Finance, Marketing, Controls), Design, Technology, and Analytics teams
- Collaborate across Product, Design, Technology, and Analytics teams to prioritize the most impactful features for Payments, and to support cross-line of business product strategy and vision
- Ensure adherence to the firm's risk, controls, compliance and regulatory requirements
- Lead and develop a diverse, high-performing team
Required Qualifications, Capabilities, and Skills - 5 or more years of digital product, financial services, technology, or project management experience.
- Bachelor's degree required
- Subject matter expertise in technology, payments architecture and digital space
- Proven track record managing scrum backlogs, using agile methodologies, and owning products, including project planning, resource management and requirements management
- Strategic thinker with strong problem-solving skills, capable of addressing both technical challenges (e.g. system development, platform capabilities) and functional challenges (e.g. business processes, stakeholder requirements)
- Ability to work independently, manage expectations, and communicate effectively across teams and time zones
- Strong written and verbal communication skills with excellent reasoning, organizational and presentation skills
- Experienced in managing product teams, creating inclusive environments, and building productive teams
- Proficient with MS Office tools, JIRA and Confluence
About Us Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.
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