Implementation Consultant

Our client is seeking a Implementation Coordinator to join their team. Their firms have been running on the same on-premise legal software for decades. Now they re moving to the cloud, and most need a steady hand to get there. That s the role.

You ll be the day-to-day owner of the client relationship for every law firm we migrate from legacy systems to modern cloud-based legal practice management platforms. From kickoff through hypercare, you re the person the firm trusts to land them safely on the other side. You ll also work alongside our sales team before the deal is signed, joining discovery and scoping calls so prospects meet the person who will actually run their migration. You re not the project manager. You re not the migration engineer. You re the one who keeps the engagement on track and the client confident, from first conversation to go-live.

What you ll do:

• Join the sales team on discovery and scoping calls with prospective law firms. Walk them through how the migration works and what to expect.
• Run client kickoffs and weekly cadence calls. You set the tone for the engagement.
• Translate firm needs into migration scope, working closely with our engineering lead.
• Drive the project forward without carrying the PM title. Surface risks early, keep decisions moving, and make sure nothing falls through the cracks.
• Lead training and support change management for the firm s attorneys and admin staff.
• Stay close through go-live and hypercare. Be the steady hand when issues come up.
• Develop deep fluency in the legal practice management platforms we implement. As we expand into new products, you ll learn those too.

Who you are:

• 2 to 4 years of experience in B2B SaaS implementation, customer success, professional services, or solutions consulting.
• You ve owned client relationships directly, not in a supporting role.
• You re comfortable in front of both prospects and clients. You can hold your own on a sales call and run a kickoff with equal confidence.
• You pick up new software quickly and bring genuine curiosity to the technical side, even if you re not an engineer.
• You have strong project management instincts: timelines, dependencies, follow-through.
• Legal industry experience isn t required. We ll teach you how law firms operate, how the technology fits together, and how to run a successful migration. What we look for is sharpness, curiosity, and a natural ability to build trust with clients.

Salary: $70,000 - $75,000 (based on experience level) + Benefits.

About The Company

Peterson Technology Partners (PTP) is an Equal Opportunity Employer committed to creating a transparent, inclusive, and human-centered hiring experience.

For more than 28 years, PTP has operated as one of the top IT staffing and recruiting firms in the USA built on trust, long-term partnerships, and technical excellence.

Based in the Chicago suburb of Park Ridge, IL, our team of more than 500 employees and consultants is dedicated to:

Helping every client make the best hiring decisions possible

Matching professionals with the right IT jobs and career opportunities

As part of that commitment, we believe in providing clear information about how our hiring technologies work and how your data is used. The following section outlines our AI-assisted interview process and your rights as a candidate.

AI-Assisted Interview Experience (Pete & Gabi Rebecca)

To provide a consistent, fair, and flexible experience for all candidates, we use AI-assisted tools to support parts of the interview process. This includes our proprietary AI platform Pete & Gabi, which includes AI recruiter Rebecca.

These AI hiring tools help us:

• Conduct recorded video interviews
• Transcribe interviews
• Summarize candidate responses
• Generate job-related insights
• Streamline communication and scheduling

Please note that:

The AI does NOT make hiring decisions; all decisions are made by our human recruiters, hiring managers, or client partners.

The AI does not evaluate facial expressions, emotions, or physical traits; it is used only to support fairness, consistency, and efficiency.

If you prefer a non-AI interview format, we will gladly provide an alternative.

Technical or Case Interviews (Role-Dependent):

When applying for certain tech jobs, you may participate in:

• A technical interview
• A coding challenge
• A case study
• A client-specific assessment

We will always explain what to expect in advance so you can prepare with confidence.

Human Review & Selection:

Every candidate's profile including interviews, conversations, and assessments is reviewed by experienced recruiters and hiring leaders.

AI insights may assist with organization and evaluation, but final decisions are always human-driven.

Your Rights as a Candidate:

At PTP, every candidate has the right to:

Request a non-AI interview path

Ask how your data is being used

Request access to transcripts or interview recordings

Request deletion of your AI-recorded interview

Receive clear, timely communication

Our goal is to ensure you feel respected, informed, and supported throughout your experience.

Our Commitment:

For more than 28 years, PTP has focused on putting people first candidates, consultants, employees, and clients.

We're committed to a hiring process that is:

• Transparent
• Compliant
• Equitable
• Powered by innovative technology that enhances not replaces human judgment

Welcome to the future of hiring at Peterson Technology Partners.

We're excited to learn more about you.

Equal Employment Opportunity:

Peterson Technology Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, veteran status, or any other protected characteristic.