Job Description:
ServiceNow Lead IT Consultants to support the ServiceNow Phase 3 Implementation effort. Working with the Enterprise Strategies and Project Management Office (ESPMO), these consultants will help streamline and enhance client’s IT Support Services through improvements to Hardware Asset Management (HAM), Software Asset Management (SAM), Service Request Management, Knowledge Management, Service Mapping, and development of Reports / Dashboards within the ServiceNow modules: Incident Management, Knowledge Management, Request Management, Change Request Management, Work Intake Management, and for the Leadership Team, aiming to optimize asset visibility, reduce software and hardware costs, and improve IT service delivery efficiency. This initiative seeks to ensure accurate configuration data, enhance compliance and audit readiness, and foster a responsive IT support infrastructure that supports our organization's long-term digital transformation objectives.
Mandatory:
This Classification must have a minimum of five (5) years of experience aligning IT systems with organizational business processes. At least three (3) years of that experience must have been in a lead capacity."
This classification requires the possession of a bachelor’s degree in an IT-related or Engineering field. Additional qualifying experience may be substituted for the required education on a year-for-year basis."
This classification must have a minimum of four (4) years of experience in ServiceNow platform development. Experience must include configuring and customizing listed ServiceNow modules, and/or ServiceNow integrations using REST/SOAP/MID Server, and applying best practices in ServiceNow scripting (Glide API, Business Rules, Client Scripts)."
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