Senior Product /Application Support Engineer

Atlanta, GA, US • Posted 1 hour ago • Updated 1 hour ago
Full Time
No Travel Required
On-site
Depends on Experience
Fitment

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Job Details

Skills

  • Dynatrace
  • IT Service Management
  • AppDynamics
  • Linux
  • MySQL
  • Oracle
  • Product Support
  • Splunk
  • ServiceNow

Summary

Required Skills & Qualifications:

  • 8+ years of relevant experience in Application Support or Product Support within a production environment.
  • Strong understanding of Payment Gateway processes (authorization, settlement, reconciliation) and related transaction flows.
  • Proficiency in SQL (Oracle, MySQL, or SQL Server) for complex query writing and debugging.
  • Experience with Unix/Linux scripting and administration; basic understanding of Windows Server environments.
  • Familiarity with observability/monitoring tools such as Splunk, AppDynamics, Dynatrace, Datadog.
  • Basic working knowledge of AWS.
  • Hands-on experience with ServiceNow or other ITSM tools for incident, change, and problem management and Jira.
  • Strong stakeholder management skills with the ability to effectively communicate technical issues to non-technical teams.
  • Proven ability to work in a multi-functional, cross-team environment with global collaboration.
  • Perform On call responsibilities
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10354711
  • Position Id: 8931416
  • Posted 1 hour ago
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