ServiceNow Lead

Description
We are seeking an experienced and proactive ServiceNow Lead to oversee the design, implementation, and support of ServiceNow modules across the organization at a large Enterprise scale. The ideal candidate will have a proven track record in engineering and administrating ServiceNow in a DevSecOps cloud environment.
The lead must have deep familiarity with multiple ServiceNow modules (ITSM, ITOM, CMDB, etc.), and strong leadership skills. This role also requires a solid understanding of digital infrastructure and AWS cloud environments with proven experience to develop APIs to integrate ServiceNow to multiple SaaS tools.
As a ServiceNow Engineer Lead, you will work closely with cross-functional teams, including IT Operations, Security, and DevOps, to ensure ServiceNow aligns with our business and platform needs. It is required to be able to take requirements, develop solutions, document thorough Agile or Project Management plans and lead a team to meet deliverables and outcomes on time. You will be working with a federal customer and collaborating closely with the Account Program Manager to ensure successful delivery, alignment with requirements, and customer satisfaction. This position requires you create and deliver presentations to the customer in addition to having development and engineering skills.
Skills
ServiceNow, ServiceNow Modules, ITSM, ITOM, CMDB, ServiceNow Engineer, AWS, Integrations, Server-Side, Client-Side, Integrated Enterprise Platform, APIs, DevSecOps, Asset management, ITIL, Leadership, GitLab CICD, Datadog, JavaScript, Python
Required Qualifications:
Bachelor's degree and 8 years of experience or 12 years of experience and a HS Diploma/Equivalent.
8 years of hands-on experience with DevSecOps Engineering and Automation as well as ServiceNow implementation and administration.
Strong expertise in ServiceNow modules such as ITSM, ITOM, CMDB, and Discovery.
8 years of experience in technical leadership or team leadership.
Solid understanding of digital infrastructure including servers, storage, and networking.
Experience working with AWS infrastructure, including EC2, S3, VPCs, and automation tools.
Strong analytical, problem-solving, and communication skills.
Familiarity with ITIL frameworks and best practices.
Experience integrating ServiceNow with third-party tools and APIs.
Expertise in DevOps practices and CI/CD pipelines.
Knowledge of scripting languages (JavaScript, Python) for ServiceNow customization.
Must be able to obtain and maintain a Public Trust Clearance
Preferred Qualifications:
AWS Certifications (e.g. Solutions Architect Associate) a plus.
ServiceNow certifications (e.g., CSA, CIS-ITSM, or similar) are highly desirable.
Experience Level
Expert Level
Job Type & Location
This is a Contract to Hire position based out of Herndon, VA.
Pay and Benefits
The pay range for this position is $70.00 - $80.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Jun 9, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.