IT Analyst

Duration: 9+ Months

Location: MN-Maplewood, 100% Remote

Overview: Every Turnberry consultant belongs to a practice, an internal group of consultants and leaders with shared experience and expertise. Each of these practices aligns to one of the core services Turnberry offers to clients. As an IT Analyst, you will join Turnberry's Business Transformation practice. Turnberry's Business Transformation practice is dedicated to diagnosing and addressing core business challenges including regulatory compliance, full-scale implementation, managing change and driving continuous improvement across transformation initiatives.

Responsibilities:

Support deployment and roll out of new global/local workflow solutions impacting Design Operations

Participate and/or lead Process Integration Testing (PIT), User Acceptance Testing (UAT), and/or Day in the Life (DITL) activities when new process functionality is deployed

Develop standardized Labeling and Relabeling processes for Design Operations and coordinate consistent approach with business/stakeholders to ensure clear understanding of the current process and change impacts and change management requirements

Enable smooth operation of Design Operations Senior Project Analysts by providing any support required

Develop a strong close collaboration with key stakeholders from regional and global functions: Data Providers/Approvers and Clients (Marketing/Business, Division, Plants, Requestors, Regulatory/Technical Affairs, Customer Service, Legal, R&D, Quality, etc.)

Identify areas for service and quality improvements and lead or participate in projects as Subject Matter Expert to help resolve issues by establishing appropriate error detection and correction mechanisms, process control, and improvement implementation

Work closely with Design Operations teams globally to ensure alignment of Design Operations standards, workflow, rules, and the operations of the application meet all requirements

Drive or Lead project coordination (urgent/special request) within the Design Operations stream

Complete assigned tasks within SLA targets (i.e. ticket resolution and taking actions under the team's control and responsibility)

Work with system admin for any system needs or enhancements

If solution not available to certain service, quality, process issues, responsible for escalation of issues to direct supervisor as needed

Proceed in accordance with national and international law regarding marking requirements as defined in the Corporate Packaging Policy

Apply company Global Shipper Label Policy guidelines

Obtain approval for labels and artworks subject to special regulations, in accordance with the Corporate Packaging Policy

Serve as first point of contact for internal customers from other company entities around the world to clarify the process, resolve issues, and enter/resolve problem reports

Create/maintain work instructions (new transitions, new or change of system implementation, new processes)

Work with non-standard scenarios, complex cases, and coordination of troubleshooting

Develop reports (regular and ad-hoc), data analysis

Manage service transitions (acting as Project Leader or Subject Matter Expert) or process improvements (including workshop facilitation)

May include maintenance of automated solutions utilized in daily operations or propose automated solutions within Design Operations

Applying company ethical principles in daily work

Perform other tasks assigned by the Supervisor

Adhere to ISO and QMS standards in daily work

Other design and project management tasks as assigned

Qualifications:

3-5 years of experience

Med-Device or Pharma experience

Excellent Excel skills

Some SAP exposure preferred

Labeling experience, Loftware or Codesoft preferred

Excellent communication skills, self motivated, and good time management skills

The salary range for this role is $65,000 to $95,000 or the hourly equivalent. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Turnberry Solutions offers benefits such as a comprehensive healthcare package (medical, dental, vision), disability and group term life insurance, health and flexible spending accounts, a utilization bonus, 401(k) with match, flexible time off for salaried employees, parental leave for salaried employees, and flexible work arrangements (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Turnberry, you'll find a far-reaching choice of benefits and incentives.

At Turnberry, we are committed to creating a positive and connected work environment for all and are fully invested in and focused on hiring and growing a diverse team of high performers. We believe that uniqueness in ideas, experiences, and backgrounds make us a better Turnberry: Turnberry is an Equal Employment Opportunity employer, and recruits, employs, trains, compensates, and promotes regardless of age, ancestry, family medical or genetic information, gender identity and expression, marital, military, or veteran status; national and ethnic origin; physical or mental disability; political affiliation; pregnancy; race; religion; sex; sexual orientation; and any other protected characteristics.

Americans with Disabilities Act (ADA)

Turnberry will provide reasonable accommodation with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please send an email to our Human Resources department at