| Job Description | Client is seeking a Data Center Support Technician to deliver reliable, on-site operational support within a 24 7 data center environment. Responsibilities: - Data Center Support Technicians are responsible for providing Level 2 infrastructure support focused on the physical installation, maintenance, and troubleshooting of data center hardware, while serving as remote hands for cloud, platform, and enterprise infrastructure teams to ensure high availability of critical systems.
- Provide on-site Level 2 support for data center infrastructure incidents, service requests, and problem tickets related to physical hardware and facilities - Install, rack, stack, cable, label, and decommission servers, storage systems, and network equipment in accordance with data center standards and documentation - Perform structured cabling activities including copper and fiber patching, tracing, and cleanup.
- Provision and verify power connections (A/B feeds), PDUs, and power redundancy for IT equipment
- Act as "hands and feet" support for remote engineering teams by executing detailed procedures and change tasks
- Troubleshoot and resolve hardware failures including disk replacements, power supply swaps, fan replacements, and component reseating
- Support hardware installations, upgrades, migrations, and decomissioning activities
- Monitor and maintain proper environmental conditions including temperature, humidity, airflow, and physical security compliance
- Coordinate with Network, Cloud, Systems, and Storage teams to support maintenance windows and planned changes
- Perform visual inspections and physical health checks of data center infrastructure
- Manage asset lifecycle processes including inventory tracking, labeling, asset audits, and CMDB updates
- Coordinate with vendors for hardware diagnostics, RMAs, replacements, and on-site support engagements
- Ensure adherence to data center safety procedures, access controls, and operational standards
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