RMA Coordinator

Competitive weekly pay and benefits!

This Jobot Consulting Job is hosted by: Jennifer Whitworth
Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.
Salary: $40 - $50 per hour

A bit about us:

A leading innovator in advanced computing technology, dedicated to pushing the boundaries of AI hardware and delivering solutions that transform industries worldwide.

Job Title: RMA Coordinator
Compensation: $40 - $50/hour
Location: Sunnyvale, CA (On-site, with occasional CM site visits)
Schedule: Monday through Friday, standard daytime hours
Type: Long-term contract with strong potential for permanent hire

Why join us?

• Premier medical, dental, vision, and life insurance
• 401(k) plan
• Inclusive, flexible work environment
• Daily catered meals, healthy snacks, and family-friendly events (including CEO's famous BBQ!)
• Opportunity to work alongside cutting-edge AI hardware and engineering teams

Job Details

We are seeking a highly organized and detail-oriented RMA Coordinator to manage the end-to-end return merchandise authorization process for hardware products. This role is focused on operations coordination rather than hands-on technical work, and will serve as the primary liaison between customers, warehouse teams, and engineering to ensure timely and accurate resolution of returns.

You will play a key role in tracking returned units, coordinating repairs or replacements, maintaining accurate records in ERP systems, and helping identify trends and process improvements within the return lifecycle.

Key Responsibilities

• Receive, review, and process RMA requests for defective, damaged, or incorrect shipments
• Coordinate with contract manufacturers and internal teams to issue RMA numbers and return instructions
• Track returned units from receipt through inspection, disposition, and closure
• Partner with warehouse and receiving teams to verify incoming returns against authorization records
• Work closely with Quality and Engineering to determine root cause and appropriate disposition (repair, replace, credit, or scrap)
• Maintain accurate RMA data and case tracking within ERP and CRM systems (NetSuite preferred)
• Generate replacement orders and repair work orders as needed
• Review quotes and associated costs for accuracy and coordinate with finance on cost tracking
• Communicate status updates and timelines to customers and internal stakeholders
• Monitor aging RMAs and drive timely resolution of open cases
• Produce reporting on return volume, trends, failure modes, and turnaround times
• Identify recurring issues and support continuous improvement initiatives within the RMA process
• Ensure compliance with warranty terms, company policies, and logistics requirements
• Support engineering teams with coordination of returned or decommissioned systems as needed

Requirements

• 2+ years of experience in RMA coordination, order management, customer operations, or supply chain/logistics
• Experience working with ERP or CRM systems (NetSuite strongly preferred)
• Proficiency in Microsoft Excel, including pivot tables and data tracking
• Strong written and verbal communication skills
• High attention to detail with the ability to manage multiple cases simultaneously
• Customer-focused mindset with strong follow-through and organizational skills
• Ability to work cross-functionally with warehouse, engineering, quality, and operations teams

Preferred Qualifications

• Experience in hardware, electronics, semiconductor, or technical product environments
• Familiar with reverse logistics, warranty processes, or depot repair workflows
• Exposure to shipping logistics, returns processing, or inventory coordination
• Experience with Jira or similar tracking tools
• Background in process improvement, Lean, or Six Sigma methodologies

Environment

• On-site operations environment with regular collaboration across warehouse, engineering, and operations teams
• Occasional coordination with contract manufacturers (CMs) and potential local site visits
• Fast-paced, detail-driven role with a strong focus on accuracy and turnaround time

If this sounds like a great fit, please apply online or reach out directly to Jennifer at _source=Dice

Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.

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