Client Service Management Manager

Title: Client Service Management Manager
Duration: 3-6 months/contract
Location: 801 Cassatt Road, Suite 212, Berwyn, PA 19312 (Hybrid- 4 days Onsite a week)

Client Service Management Manager provides strategic leadership for the Client Service organization supporting. This role leads a team of Client Service Directors and Specialists responsible for supporting retail SMA managers, multi-channel managers, and other managed account clients while also maintaining direct ownership of key strategic client relationships.

Operating in a player-coach capacity, the SVP balances executive client engagement, team leadership, service governance, and escalation management. The role is responsible for driving service excellence, strengthening client relationships, developing talent, and ensuring a scalable and consistent client service model across the organization.

Key Responsibilities

• Lead, coach, and develop a team of Client Service Directors and Specialists.
• Establish client coverage standards, service governance practices, and performance expectations.
• Maintain direct ownership of strategic client relationships and executive stakeholder engagement.
• Serve as the senior escalation point for complex client issues and critical service events.
• Present to executive leadership and client steering committees on service performance, risks, and strategic initiatives.
• Partner with Operations, Product, Technology, and Client Coverage leadership to improve service delivery and client outcomes.
• Drive continuous improvement initiatives, process standardization, and service model enhancements.
• Promote a client-centric culture focused on accountability, responsiveness, collaboration, and service excellence.
• Support organizational planning, succession development, and long-term growth of the Client Service function.