OfficeTrack Solution Expert with Telecom exp

Position- OfficeTrack Solution Expert with Telecom exp

Location- Miami, FL

Type- Fully Remote

Visa- USC/ GC-EAD

Interview Mode: 2 Video then Possible F2F

Our Client, a multinational telecommunications technology company has an urgent and immediate need for experienced OfficeTrack Solution & Process Optimization consultants for a 3-months contract to support the design, rollout, and continuous improvement of the OfficeTrack platform across dispatch and field operations.

Key Responsibilities:

• Design the OfficeTrack golden configuration with measurable acceptance criteria
• Build the phased rollout plan with change management (pilot, expand, scale)
• Design role-based permissions and system guardrails so manual workarounds become exceptions, not the norm
• Identify UI pain points, AI opportunities, and automation opportunities across dispatch and field
• Design integration improvements between OfficeTrack and adjacent systems (Amdocs, UKG, etc.)
• Define and execute the test plan against the production-like environment using tools Iris mentioned
• Surface a continuous improvement backlog as the engagement progresses

Required Skills

• Experience with OfficeTrack or similar field service/workforce management platforms
• Strong background in dispatch, field operations, and workforce management systems
• Experience with enterprise integrations, process optimization, and workflow automation
• Knowledge of change management, testing strategies, and system governance
• Strong communication and stakeholder management skills 

Thanks & Regards

Shivam Rajpal

Team Lead- US IT Recruitment

Desk- X 106

Email- 

LinkedIn- 

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