Object Technology Solutions, Inc (OTSI) has an immediate opening for Customer Service Representative
Customer Service Representative (Kansas City, MO- Onsite)
MAJOR RESPONSIBILITIES
Major Responsibilities:
- Responsibility 1 – Help create a positive customer experience through customer engagement and providing support to Client Connect staff
- Approximately 65% of time spent on average over a one-year period
- Greet customers and assess needs (20%)
- Effectively answer basic questions (20%)
- Manage human traffic flow within the space (15%)
- Assist customers with payments.
- Collaborate with the facility team on escalation-types and resolutions (15%)
- Other duties as assigned to support customer service needs (15%)
- Responsibility 2 – Help enhance effectiveness of community engagement by supporting the team in community outreach endeavours
- Approximately 35% of time spent on average over a one-year period
- Provide assistance in event preparation and tear-down, with both internal and external stakeholders (20%)
- Assist the team as required during extended outage situations (10%)
- Help with the development of workshops/seminars for community and customer groups (25%)
- Assist with opening/closing of the facility on daily basis, ensuring systems shutdown and facility is secured (20%)
- Assist with gathering data on effectiveness of community events as it relates to growing community partnerships and/or customer feedback (25%)
- Provide customer education around Client’s portfolio of Energy Efficiency products and services in addition to processing enrollments for these programs when applicable.
Required Qualifications:
- Skills, Knowledge and Abilities:
- Solid communication and customer service skills
- Self-starter
- Outgoing and personable
- Organized with attention to detail
- Able to work well in a fast-paced environment
- Good judgment
- Knowledge of MS Office Suite
- Works well in team environment
- Professional demeanour
- Flexible and adaptable – assignments, priorities, work hours/shift and obligations
- Spanish bilingual skills are an added advantage
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- Education and Experience Requirements:
- Position requires no less than high school diploma + Minimum 1-year experience working in customer services field; preferably in face-to-face service capacity.
- Demonstrated experience in working in fast-paced environment.
- Proficiency in working with Microsoft Office Suite
About us:
OTSI is a global technology partner providing enterprise IT consulting, digital solutions, and managed services. We help organizations modernize complex technology landscapes, harness the power of data, and build scalable AI-led ecosystems to accelerate innovation and business growth. With over 26 years of experience, we consistently turn complex challenges into success stories through our strong technical capabilities and deep industry knowledge. Our global team of 1,800+ professionals, spread across 6 countries, delivers cutting-edge solutions for customers across Banking, Financial Services, Insurance, Transportation & Logistics, Energy & Utilities, Healthcare & Life Sciences, Government, Hi-Tech, Telecom & Media, Manufacturing, and more.
Our focused technology areas:
· AI/ML (Agentic AI Solutions, GenAI/LLMs, Natural Language Processing, Intelligent Processing, Physical Intelligence)
· Data & Analytics (Data Architecture, Data Engineering, Data Migration, Data Modernization, Big Data, Analytics and BI)
· Cloud (Cloud Computing, Cloud Migration, Cloud-Native Architecture, Hybrid and Multi-Cloud)
· Digital Engineering (Application Modernization, Product Engineering, Platform Engineering, DevSecOps)
· Quality Engineering (Manual Testing, Nonfunctional testing, Test Automation, Digital Testing)
· Enterprise Platforms (SAP, Microsoft, Oracle, etc.)
Our focused industries and target segments:
· Banking, Financial Services, & Insurance
· Manufacturing, Transportation, & Logistics
· Energy & Utilities
· Telecom & Media
· Healthcare & Lifesciences
· Government & Public Sector (FED, SLED, & Partners)
· Hi-Tech
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