Access Control System Administrator

Job Title: ProWatch Administrator / Access Control System Administrator
Location: Philadelphia, PA
Position Type: On-site

Job Summary

The ProWatch Administrator is responsible for the administration, monitoring, and operational support of the Airport s enterprise Access Control System, Honeywell ProWatch. This role ensures high availability, reliability, and security of access control services supporting airport operations, public safety, and regulatory compliance.

The position maintains system health to meet a 99.995% uptime requirement and serves as the primary technical resource for all ProWatch-related activities, including configuration, troubleshooting, integrations, maintenance, and compliance support.

Key Responsibilities

• Administer and support the Honeywell ProWatch access control platform, including system configuration, users, roles, and access policies.
• Monitor system health, performance, and availability to ensure continuous operation and compliance with uptime requirements.
• Provide Tier 2 and Tier 3 support for access control incidents, system faults, and escalated access issues.
• Manage access provisioning, badge credentials, roles, schedules, and zone configurations.
• Support integrations between ProWatch and related systems, including identity systems, CCTV, alarm monitoring, and other security platforms.
• Perform routine maintenance, system updates, patches, and configuration changes in accordance with change management procedures.
• Troubleshoot hardware and software issues involving controllers, panels, readers, servers, and related components.
• Coordinate with security staff, facilities teams, vendors, and system integrators for system issues, upgrades, and enhancements.
• Maintain system documentation, access control policies, diagrams, audit records, and operational procedures.
• Support audits, compliance requirements, and incident investigations related to access control events.
• Perform other related duties as assigned.

Required Experience

• 5 to 7 years of experience administering enterprise access control or physical security systems.
• Demonstrated experience supporting Honeywell ProWatch or similar large-scale access control platforms.
• Strong knowledge of access control concepts, credential management, zones, schedules, and security policies.
• Experience supporting high-availability or mission-critical systems requiring near-continuous uptime.
• Familiarity with Windows Server environments, databases, and network connectivity related to security systems.
• Ability to troubleshoot system-level issues involving servers, panels, readers, controllers, and integrations.
• Strong documentation, coordination, communication, and vendor management skills.

Preferred Qualifications

• Honeywell ProWatch certification or vendor training.
• Physical security systems certification or related technical certification.
• Experience working in airport, transportation, public safety, or other mission-critical environments.
• Experience with CCTV, alarm monitoring, identity management, or integrated security platforms.