ServiceNow Developer

Title: ServiceNow Sr Developer
Location: Detroit, MI (Hybrid: 2-3 days onsite)
Duration: 6 months (possibility of an extension)
Implementation Partner: Infosys
End Client: To be disclosed

JD:

We are seeking a ServiceNow Developer to join our ServiceNow Demand Management team, ITSM and CMDB. This role bridges business needs and technical solutions combining analytical skills, process understanding, and platform expertise to design, build, and deliver scalable ServiceNow solutions that align with organizational goals. The ideal candidate will be equally comfortable engaging with stakeholders to define requirements and working within ServiceNow to configure, script, and deploy enhancements.

Key Responsibilities

ServiceNow Development & Delivery

• Configure and develop within ServiceNow (forms, workflows, business rules, client scripts, UI policies, flow designer, integrations).
• Participate in the design and implementation of ServiceNow modules, custom applications, and integrations with third-party systems.
• Contribute to solution design reviews, testing, documentation, and deployment activities.
• Adhere to established governance, development standards, and best practices for the ServiceNow platform.
• Assist in platform upgrades, instance maintenance, and quality assurance activities.

Continuous Improvement

• Identify opportunities to leverage ServiceNow capabilities for automation, efficiency, and improved user experience.
• Stay current with the ServiceNow product roadmap, releases, and emerging features.
• Provide input into ServiceNow roadmap planning and platform strategy.

Stakeholder Engagement

• Facilitate workshops, demos, and user acceptance testing to ensure solutions meet business needs.
• Support process optimization efforts across ITSM, HRSD, CSM, and other ServiceNow modules as needed.
• Act as a liaison between business teams, technical teams, and platform governance.

Required Qualifications

• Bachelor s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 1 - 3 years of hands-on ServiceNow development experience (e.g., ITSM, HRSD, SecOps, or custom applications).
• Strong understanding of ServiceNow data models, flow designer, and configuration options.
• Proficiency in JavaScript, HTML, CSS, and ServiceNow s scripting APIs.
• Ability to create detailed technical documentation, solution designs, and test scripts.
• Strong problem-solving ability and a proactive, collaborative approach.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA) ; additional certifications (CIS ITSM, HRSD, CSM, App Engine) are a plus.
• Experience with REST/SOAP integrations and Flow Designer
• Familiarity with CMDB, Discovery, and platform governance.
• Excellent communication, presentation, and interpersonal skills.