Business Analyst

About this Position:

Job Title: Business Analyst

Responsibilities:

Business & Systems Analysis

• Assist QA leads in the creation and maintenance of Requirements Traceability Matrix (RTM) artifacts to ensure test coverage and alignment with requirements.

• Create Business Requirements Specification (BRS) documentation to clearly define functional and non-functional requirements.

• Facilitate requirement gathering sessions with stakeholders and end users.

• Develop and refine wireframes to support solution design and requirements gathering.

• Create current state process flow documentation and future state process maps.

• Act as a bridge between business users, operations, and IT to define requirements and translate them into system solutions.

• Analyze, assess, and recommend improvements to existing business systems and procedures.

• Perform cost-benefit and return-on-investment analyses to support system decisions.

• Identify redundancies, inefficiencies, and process gaps; recommend and implement process improvements.

• Support contract renewals and vendor relationship management for enterprise systems.

• Develop and write user documentation, training materials, manuals, and system guides.

Agile / Product Ownership

• Work within an Agile environment, collaborating closely with development and QA teams.

• Support and if necessary own Product Owner tasks, including defining features, creating and refining user stories, and managing backlogs.

• Participate in sprint planning, daily standups, retrospectives, and other Agile ceremonies.

• Collaborate with stakeholders to prioritize work and ensure delivery of business value.

• Serve as a subject matter expert and advocate for users and stakeholders during the development lifecycle.

System Maintenance & Enhancements

• Review, test, and implement vendor-delivered system enhancements and upgrades.

• Maintain foundation tables, security, and permission structures.

• Support the creation, validation, execution, and documentation of test scripts and system modifications.

• Ensure proper system integration with related applications.

• Troubleshoot and resolve system issues post-implementation.

Reporting & Data Management

• Extract, manipulate, and analyze system data to support reporting and decision-making.

• Create and maintain custom queries and data sets for analysis.

• Integrate data with reporting tools to automate and improve reporting processes.

• Provide guidance and training to users of reporting and data tools.

Leadership & Collaboration

• Provide expertise and guidance to stakeholders, project teams, and junior analysts.

• Lead and coordinate interdepartmental initiatives and cross-functional projects.

• Prepare and manage project plans, budgets, schedules, and deliverables.

• Collaborate with consultants and vendors; review deliverables and monitor quality.

• Train and support staff on system usage, updates, and enhancements.

Minimum Qualifications:

• Bachelor's degree in Business Administration, Finance, MIS, or Economics.

• Five (5) years' experience as Business Analyst or Systems Analyst.

• Two (2) years' experience performing configurations, modifications, or enhancements within enterprise business applications.

• Master's degree in business administration, Finance, MIS, or Economics may substitute for two years' experience.

Desired Skills:

• Experience with large, complex SaaS vendor implementations.

• Experience with large transit initiatives.

• Experience with large transformation initiatives.

• Exceptional soft skills and emotional intelligence to navigate at multiple levels across the organization.

• IIBA Certification.

• Experience creating and maintaining dashboards in Power BI to support reporting and analytics.

• Experience with Miro, Mural, Microsoft Whiteboard, and other collaboration tools.

• Experience working in waterfall, agile, and hybrid delivery environments.

• Strong knowledge of enterprise systems (e.g., HRIS, PeopleSoft Financials, or equivalent).

• Understanding of interdepartmental processes such as budgeting, procurement, HR, and finance.

• Proficiency in business process improvement, workflow optimization, and change management.

• Experience working in Agile environments and supporting Product Owner responsibilities.

• Advanced analytical skills, including process mapping, data analysis, and metrics reporting.

• Strong technical skills, including proficiency in MS Excel (pivot tables, charts), Word, PowerPoint, Access, and database management.

• Experience with SQL queries or similar reporting tools preferred.

• Ability to develop and deliver clear documentation, training, and presentations.

• Excellent interpersonal and communication skills, with the ability to collaborate across all organizational levels.

• Strong problem-solving, negotiation, and decision-making abilities in complex, ambiguous situations.

• Ability to foster teamwork and promote an inclusive, respectful workplace culture.