Epic Principal Trainer with EHR - Hybrid - Raleigh, NC

Interview Type: *** Webcam *** Very long term project; initial PO for 1 year, expect to go for 4+ years *** Hybrid ***

Job Description:

Curriculum and Content

• Design, develop, and maintain role‑based training content for Epic using Microsoft Office and other tools.
• Build comprehensive instructional materials and classroom exercises; maintain related policy and procedure documentation.
• Incorporate stakeholder feedback to continuously improve training programs and administration processes.
• Learn new Epic content areas; consult with subject matter experts to ensure accuracy and relevance.

Training Environment (MST)

• Assist with building, refreshing, and testing MST training environments; validate workflows and roles.
• Provide environmental support, troubleshooting, and coordination with technical teams

Delivery & Facilitation

• Co‑facilitate classroom instruction with other trainers; assist learners during hands‑on exercises.
• Prepare lessons, print materials, and set up rooms/environments prior to sessions.
• Present information clearly—both verbally and in writing—to diverse audiences.
• Follow up with trainees outside the classroom and offer additional support.

Educator & Mentor

• Serve as an expert educator to state staff.
• Train-the-trainer: credential and coach additional classroom trainers as needed.
• Teach technical topics to staff and end users when required.

Planning & Administration

• Manage application assignments by prioritizing work, creating schedules, and adhering to timelines.
• Support curriculum and training development for third‑party applications as needed.

Required Skills:

• Epic Principal Trainer Experience 3 Years
• Active Epic certifications listed above (Resolute HB, Resolute PB, TED105, TED300).
• EHR/Health IT training experience 5 Years
• Ability to work without close supervision, taking ownership of work activities, & ensuring training sessions & materials meet Epic's standards
• Skill and experience in adult education, especially for health information technology or healthcare revenue cycle applications 3 Years
• Demonstrating flexibility with respect to required changes in training content and delivery methods
• Demonstrated abiilty to take ownership of work activities &ensure that they are completed accurately, efficiently, and timely
• Ability to learn new content and leverage that knowledge to develop strong training programs.
• Develops presentations & presents in a clear & interesting manner, commanding the audience's attention, & handling questions/challenges. 3 Years
• Experience performing job shadowing 3 Years

Highly desired Skills:

• Credentialed and/or experienced in developing the Epic training environments. 3 Years