• Lead requirements definitions for complex enhancements and on-going strategic initiatives.
• Identify and translate business needs into clearly defined requirements.
• Create documentation inclusive of business use cases, process / data flows, traceability matrices, and report mock-ups.
• Plan, facilitate, and conduct requirements gathering sessions, meetings, and presentations.
• Serve as the primary business analysis point of contact for assigned initiatives, ensure requirements are well understood and development teams are unblocked.
• Lead review sessions for completed business/functional requirements, with key business users focused on gaining consensus and final business approval.
• Cultivate strong professional relations within business units to thoroughly understand business needs.
• Collaborate with the development and testing teams to provide subject-matter expertise.
• Assist in troubleshooting and resolving issues when out-of-the-box functionality is leveraged.
• Ensure future solutions are efficient and effective across all business processes, while being consistent across products.
• Participate in the development and planning of the user acceptance testing activities, including test plans and scripts, based on requirements. After the planning phase, facilitate the UAT execution phase.
• Work with the business lead and project manager to obtain UAT signoff.
• Support AI enabled initiatives by documenting business requirements and collaborating with product, development, UX, and QA teams, as assigned.
• Provide guidance and support to less experienced business analysts. Help to improve requirements, quality, workload management, and overall delivery effectiveness.
• Proactively manage workload, priorities, and dependencies, and remain available to support additional assignments as business needs evolve.
TECHNICAL QUALIFICATIONS
• 7+ years of business analysis experience, with 3+ years within the space of property and casualty insurance claims. Experience with iterative and agile methodologies, with working knowledge of both SDLC and PMLC processes.
• Strong experience with the development of detailed business requirements and technical specifications.
• Proven hands-on experience with creation of business process diagrams, data rules, business requirements, and functional requirements/user stories.
• Knowledge and experience when reviewing, re-engineering, or developing IT solutions for business process/improvements automation.
• Experience operating and interfacing with business management during walkthrough, interview, presentation, and negotiation processes.
• Proven track record for creating clear, concise deliverables which reflect a deep understanding of business needs and software functionality.
• Experience supporting AI related or AI enabled initiatives is a strong plus, but not required.
