Verito Solutions
Verito Solutions

Level 1 Service Desk Analyst (VDI, IAM, Azure Active Directory. O365 applications) || Remote role

Remote • Posted 2 hours ago • Updated 2 hours ago
Contract Independent
Contract W2
Contract Corp To Corp
8 Months
No Travel Required
Remote
Depends on Experience
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Fitment

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Job Details

Skills

  • Must have  VDI
  • IAM
  • Azure Active Directory. O365 applications

Summary

Level 1 Service Desk Analyst
Remote role
8+ month contract
10-7 CST remote shift
 
Must have 
 
VDI, IAM, Azure Active Directory. O365 applications



Job Description
RESPONSIBILITIES
Technical Troubleshooting & Analysis
  • Identity & Access Management: Troubleshoot identity issues beyond simple password resets; manage user accounts in Active Directory and Azure Active Directory, including unlocking accounts, managing security group membership, and resolving Multi-Factor Authentication (MFA) sync failures.
  • Network Diagnostics: Perform first-level network troubleshooting in an enterprise environment. Diagnose LAN/WAN connectivity issues by isolating faults between the ISP, local hardware, and VPN client configuration.
  • Application & VDI Support: Provide support for standard software/applications and various insurance management systems. specific focus on resolving incidents within O365 applications (Teams, Outlook, OneDrive) and troubleshooting Virtual Desktop Infrastructure (VDI) latency or connection drops.
  • Hardware Root Cause Analysis: Provide support for PCs and peripherals such as printers. Perform triage on hardware malfunctions (docking stations, monitors, USB conflicts) to determine if issues can be resolved via driver updates/configuration or require warranty replacement.
Operational Excellence & Documentation
Ticket Lifecycle Management: Utilize the company’s ticket tracking system to document customer contacts, issues, and requests. Ensure all tickets contain detailed troubleshooting steps, error codes, and logic used before resolving or escalating.
  • Escalation & Resolution: Ensure proper documentation, timely follow-up, appropriate escalation, and resolution of reported issues. Achieve first call resolution whenever possible by utilizing technical skills and the IT knowledgebase.
  • Knowledge Sharing: Share knowledge with customers and colleagues by submitting detailed knowledge articles for publication to help reduce recurring incidents.
  • Service Level Adherence: Understand the critical nature of the business and make every reasonable effort to achieve defined service level agreement (SLA) expectations.

QUALIFICATIONS
  • Experience: 1-2 years of relevant experience in an IT support role.
  • Certifications: HDI SCA or CSR, Network+ and/or A+ Certification preferred.
  • Core Technical Skills:
  • Strong understanding of common desktop operating systems, software, and hardware products.
  • Proficiency with VDIs and O365 applications.
  • Solid understanding of Active Directory and/or Azure Active Directory.
  • Network Knowledge: Experience performing basic network troubleshooting in an enterprise environment is required.
  • Bonus Skills: Basic understanding of Microsoft Exchange is a plus.
 
  • Top 3 Required Skills - #1
Strong understanding of common desktop operating systems, software, and hardware products
  • Top 3 Required Skills - #2
Proficiency with VDIs and O365 applications• Network Knowledge, Experience performing basic network
  • Top 3 Required Skills - #3
Solid understanding of Active Directory and/or Azure Active Directory
 
 
Sayantan Das | Senior Tech Recruiter
E: 
P: +1  |
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91170457
  • Position Id: 20462-40870-
  • Posted 2 hours ago

Company Info

About Verito Solutions

At Verito Solutions, our core mission is to be an essential partner in our clients’ success. With a strong vision to become a global leader in delivering innovative and value-driven technology solutions, we are committed to exceeding expectations at every step. Our team is fueled by passion, expertise, and an unwavering determination to provide cutting-edge solutions tailored to the evolving needs of businesses.

We understand the challenges organizations face in today’s fast-paced digital landscape. That’s why we focus on delivering technology solutions that not only enhance efficiency but also save our clients valuable time, money, and effort. Whether it’s optimizing workflows, strengthening cybersecurity, or driving digital transformation, Verito Solutions is dedicated to empowering businesses with seamless, scalable, and future-ready technology.

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