Position : PEGA LSA with hands on with constellation : Only USA
Location : Austin Texas or Sunnyvale CA ( Onsite)
Type of Job : Contract : 12 Months
Experience : 10+ Years
Required Qualifications:
• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 10-12years of relevant PEGA experience
• PEGA LSA certification with Constellation and PEGA CS experience
• The locations for this position can be Austin , Texas or Sunnyvale, California. This position will require travel to project/client location.
Preferred Qualifications:
• Hands on Experience with Constellation and the PEGA Customer Service (CS) framework, including implementation and customization.
• Experience in leading complex PEGA projects from inception to completion.
• Experience in leading the end-to-end design and architecture of PEGA CS applications, ensuring they meet business requirements and adhere to technical standards, conducting architectural reviews and provide recommendations for improvements.
• Expertise in Ensuring the scalability, performance, and reliability of PEGA CS solutions through robust architectural practices
• Experience in overseeing the development and implementation of PEGA CS applications, including workflows, user interfaces, system and channel integrations.
• Experience in Development, setup, test, deployment and monitoring of workflows to ensure that business processes operate at optimal efficiency without risk of error.
• Experience in Assisting the maintenance team with monitoring and maintenance of PEGA solution after implementation and resolve any issues to ensure smooth running of the business
• Experience in Monitoring running process automations against their success metrics, communicate to the stakeholders and propose improvements.
• Experience in integration of PEGA solutions with existing IT infrastructure, applications, and databases, by designing APIs, data interfaces, and connectivity solutions to facilitate smooth data exchange between systems.
• Experience in Excellent written and verbal communication skills
• Experience in Strong knowledge of software product issues
• Experience in managing relationships with clients at the senior technical management level.
• Experience in delivering enterprise solution implementations.
• Experience with DevOps practices and tools, including CI/CD pipelines and automated testing.
The job may entail extensive travel. The job may also entail sitting as well as working at a computer for extended periods of time. Candidates should be able to communicate by telephone, email or face to face
