Clinical Systems Analyst - Sleep + Neuro Applications

Job Title: Clinical Systems Analyst - Sleep + Neuro Applications
Work Location: 100% Remote in the US
Position Type: Long-Term Contract (12-24+ Months)
Position / Career Level: Intermediate

ABOUT OUR CLIENT / ABOUT THE ROLE
Medix is currently seeking a Clinical Systems Analyst who has in-depth experience supporting the application side of Sleep and Neurology monitoring applications: Natus Neuroworks / NWB and Nihon-Kohden PolySmith. This is a long-term opportunity with one of our healthcare clients - a large, non-for-profit health system encompassing 50+ hospitals. The role can also be contract to hire..

Our client has grown significantly through M&A activity. This role will be joining a Specialty / Ancillary Applications team to support upgrades and standardization, break-fix and patching for all Sleep & Neuro applications including, but not limited to, Natus, Neuroworks / NWB, SleepWorks, Embla, Nihon-Kohden Polysmith, Philips Respironics, Alice NightOne, and more.

The ideal candidate will have supported Ancillary Clinical Applications, and have a mixture of ticketing / triage support, root-case investiation -with a blend of Clinical and IT background to navigate the diverse portfolio of applications and day to day issues. Strong vendor partnership and internal coordination within IT teams will be required

DAY TO DAY RESPONSIBILITIES

• Working in a team environment to manage the operations, break/fix, upgrade, patching, and support for number of clinical applications used across sleep and neurology departments in the health system (50+ hospitals)


• Assigned Ancillary Applications will include Sleep and Neuro Monitoring applications - covering Natus Neuroworks, NWB, SleepWorks, Nihon Kohden, NK Polysmith, etc


• Primary responsibilities will be independently managing the lifecycle for the assigned Sleep & Neuro application systems.


• Coordinating with vendors and ensuring timelines are being met / adhered to


• Coordinating installations / change windows


• Break/fix and supporting the back-end server changes.


• Creating and maintaining comprehensive documentation, including user guides, troubleshooting procedures, and FAQs, to assist users in resolving common issues


• Testing / Validating changes work before rolling out to production


• Providing clear and concise updates on project status


• This role involves significant interaction and coordination with Clinical Vendors, clinical staff and IT Engineers for successful implementation, upgrade and go-live activities.


• This role will also communicate with internal customers to understand their specific needs and challenges in utilizing these clinical applications - and be the liaison between clinical users and vendors

REQUIRED QUALIFICATIONS

• Required 5+ years of professional experience in a Hospital setting


• Hands-on experience supporting Natus and Nihon Kohden back-end applications


• Natus Neuroworks / NWB


• NK Polysmith


• Strong customer support experience / ticketing ad triage


• Required knowledge / experience with IT - such as Identity & Access Management, Security Groups, Provisioning, etc


• Strong analytical troubleshooting abilities

For California Applicants:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.