SriLakshmiTech
SriLakshmiTech

Desktop Support Technician_ Santa Fe, NM - Onsite - State of NM

Santa Fe, NM, US • Posted 14 hours ago • Updated 14 hours ago
Contract W2
Contract Independent
On-site
Depends on Experience
Fitment

Dice Job Match Score™

👾 Reticulating splines...

Job Details

Skills

  • Desktop Support Technician

Summary

Role: Desktop Support Technician
Location:
Santa Fe, NM - Onsite - State of NM
This position will be on-site in Santa Fe, NM and provide desktop support to end users, ensuring reliable operation, maintenance, and connectivity of desktop systems within a Microsoft-based environment.
Key Responsibilities
  • Perform PC and laptop break/fix support, including hardware and software installation, configuration, and troubleshooting
  • Provide end-user support via in-person, phone, email, and remote tools; respond to and resolve helpdesk tickets in a timely manner
  • Manage the full ticket lifecycle within a service management system, including ticket creation, updates, resolution, and escalation in accordance with SLAs
  • Diagnose and resolve technical issues through structured troubleshooting (analyze, identify root cause, implement solutions)
  • Support internal teams and collaborate with vendor support to resolve hardware and software issues
  • Ensure desktop systems integrate seamlessly with enterprise infrastructure, including file servers, email systems, conferencing tools, and business applications
  • Maintain accurate documentation of incidents, resolutions, and system changes; contribute to knowledge base articles
  • Prioritize and manage multiple tickets simultaneously based on urgency and business impact
Required Skills & Experience
  • Hands-on experience supporting desktop environments, including hardware, operating systems, and standard applications
  • Strong troubleshooting skills across hardware, software, and basic networking issues
  • Experience working in a ticketing/service management platform (e.g., ServiceNow or similar)
  • Experience supporting a Microsoft environment, including Windows OS, Microsoft 365, Outlook, Teams, and Active Directory
  • Familiarity with basic scripting (e.g., PowerShell, PERL, or Shell) is a plus
  • Strong customer service and communication skills, with the ability to support both technical and non-technical users
  • Ability to prioritize tasks, multitask, and perform effectively in a fast-paced support environment

    The position is full time, 40 hours On-Site, no remote option available.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91159255
  • Position Id: 9037518
  • Posted 14 hours ago
Contact the job poster
PS

pratyusha sunder

Recruiter @ SriLakshmiTech
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