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Technical Services Associate

Remote in Remote Work, KY, US • Posted 2 hours ago • Updated 2 hours ago

Full Time

On-site

USD 40,000.00 per year

SAIC

Fitment

Dice Job Match Score™

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Job Details

Skills

Security Clearance
IT Service Management
Service Desk
Treasury
Incident Management
Management
PASS
Technical Support
Call Center
Computer Hardware
Software Troubleshooting
Communication
Customer Service
Collaboration
Virtual Private Network
Remote Access
Antivirus
Issue Tracking
Cloud Computing
Microsoft Office
Knowledge Base
Internet
Microsoft Windows
Active Directory
Distributed File System
Windows PowerShell
SEC
Technical Writing
Help Desk
Amazon Web Services
Microsoft Azure
OCI
Information Technology
Systems Engineering
FOCUS

Summary

Job ID: 2612220

Location: Remote Work, KY, US

Date Posted: 2026-05-05

Category: Information Technology

Subcategory: Technical Svcs

Schedule: Full-Time

Shift: Rotating

Travel: No

Minimum Clearance Required: None

Clearance Level Must Be Able to Obtain: Public Trust

Potential for Remote Work: ORA_REMOTE

Description

The TCloud Service Desk, based out of Oak Ridge, Tennessee, currently has an opening for the position of Technical Services Associate. Our Service Desk serves as first point of contact for the Treasury Cloud environment, ensuring 24 by 7 support is available for customers. Account lifecycle, priority incident management, direct engagement with customers in support of their AWS, Azure, or OCI deployments will be the focus of agents working this desk.

Candidates must be flexible to work any within our hours of operation, 24 hours a day, 7 days a week, 365 days per year. Work from Home first environment.

Qualifications

Required Education/Skills:

BS and 1 year experience, additional experience in lieu of a degree may be considered
Ability to pass Public Trust background check requiring U.S. Citizenship.
6 years of technical support experience in a call center environment in lieu of degree.
Proven hardware/software troubleshooting experience with ability to think and troubleshoot logically and act decisively in critical situations
Proven experience providing effective and professional communication, addressing moderately complex technical issues, ideas, and results via telephone, email, and chat
Demonstrated commitment and ability to provide excellent customer service and ability to collaborate effectively and get along with teammates
Proficiency using and supporting common corporate applications, browsers, networks, VPN/remote access, and antivirus software
Interpersonal skills with excellent written and oral communications, including ability to document work performed clearly and accurately in electronic ticketing system
Solid understanding of IT concepts/practices and comprehensive knowledge of cloud compute.
Experience using Microsoft Office and Windows 10 OS in an enterprise environment
Experience with account administration and password resets in a Microsoft Active Directory environment.
Ability to handle majority of requests without additional assistance, following established procedures and using available knowledge base and support tools provided to follow issues through to a proper resolution.
Teleworking capability required (must have homework space, high-speed Internet, and compatible Windows computer).

DESIRED SKILLS:

Microsoft Active Directory and DFS experience, Powershell
Microsoft Azure/Entra familiarity
Technical certifications such as A+, N+, Sec+
Technical writing
Knowledge of help desk software and tools
Familiarity with AWS, Azure, & OCI

Target salary range: Up to $40,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10111346
Position Id: 2612220
Posted 2 hours ago

Company Info

About SAIC

SAIC® is a premier Fortune 500 mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets include secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.5 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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