IT Analyst

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• Install, configure, and maintain end?user devices, peripherals, operating systems, and business applications in compliance with security and QMS requirements.
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• Serve as the primary point of contact for IT support requests, troubleshooting hardware, software, network, and access issues for on?site and remote users.
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• Log, track, and resolve service requests while maintaining clear communication and meeting service level expectations.
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• Lead employee onboarding and offboarding, including provisioning accounts, configuring devices, and coordinating access with HR and managers.
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• Manage user access for Microsoft 365 distribution groups and collaboration tools, escalating non-standard or security-sensitive requests to Corporate IT.
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• Maintain accurate documentation for IT assets, SOPs, work instructions, and user guides to support operational consistency and audit readiness.
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• Support continuous improvement initiatives by identifying recurring issues, process gaps, or opportunities to improve system performance and user experience.
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• Work cross?functionally with production, engineering, quality, and administrative teams to minimize downtime and maintain business continuity.
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• Assist Corporate IT with infrastructure tasks such as server updates, network troubleshooting, monitoring tools, and system health checks as needed.
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• Conduct basic database or SQL activities such as running queries, supporting data integrity checks, or generating operational reports.
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• Develop or maintain simple scripts or tools (PowerShell, Python, SQL, etc.) to automate tasks, enhance reporting, or improve support efficiency.
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• Support small software or application development efforts, contributing testing, documentation, or light coding as skills develop.
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• Participate in evaluating or implementing AI?enabled tools, automation platforms, or modern productivity technologies.
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• Promote a positive, service-oriented culture by communicating professionally and collaborating effectively with colleagues.
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• Follow all safety rules, PPE policies, and QMS requirements when working in production or laboratory environments.

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• Must be a U.S. Person as defined by U.S. export control laws (U.S. citizen, lawful permanent resident, refugee, or asylee) to comply ITAR.
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• Associate?s or Bachelor?s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
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• 2+ years of experience in an IT help desk, technical support, or related role; manufacturing or regulated industry experience preferred.
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• Ability to read, understand, and follow safety rules, operating instructions, procedure manuals, and Standard Operating Procedures (SOPs).
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• Experience supporting export control version of Windows OS, Microsoft 365, Active Directory, basic networking, and endpoint management tools
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• Experience with or willingness to learn SQL queries, scripting languages (PowerShell, Python), or database concepts.
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• Experience with ticketing systems, asset tracking, and user account management
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• Ability to work independently with minimal supervision while maintaining accuracy and attention to detail.
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• Working knowledge of Windows OS, Microsoft 365, Active Directory, basic networking, and endpoint management tools.
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• Understanding of SOPs, documentation control, and change management concepts in a regulated environment.
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• CompTIA A+, Network+, or similar certifications preferred but not required.
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• Ability to follow all PPE safety rules and policies such as wearing safety glasses, safety shoes, lab coats, or other required protective equipment when applicable.

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• Ability to work independently and collaboratively in a team environment to meet business deadlines and service expectations.
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• Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users.
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• Strong troubleshooting and analytical skills with a customer-service mindset.
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• Foundational understanding of SQL, scripting, automation, or application development concepts (or willingness to learn).
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• Interest in or exposure to software development, automation tools, or AI?enabled technologies.

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• Prolonged periods of sitting or standing while working at a computer
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• Frequent use of computer screens and standard office equipment
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• Occasional lifting of IT equipment (up to 25 lbs.)
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• Intermittent travel up and down stairwells and between office and production areas

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• Location: On-site in Burlington, MA
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• Travel: Occasional travel (less than 10%) may be required for coordination between Poly6 Cleveland site.
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• Schedule: Full-time, Monday to Friday, with flexibility to support production schedules or critical IT needs.
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• Work Style: Primarily office-based with periodic time spent on the production floor to support users and systems.

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• Bonus program eligibility
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• Comprehensive medical, dental, and vision insurance
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• 401(k) with company match
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• Paid time off and holidays
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• Company-paid life insurance
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• Professional development opportunities
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• Collaborative and innovative work culture

This is a non-management position
This is a full time position
Pay Range: $75,000-$125,000 annually