Role: ISTM Configuration Manager
Start Date: 03/23/2026 & End Date: 06/30/2026
Work Location: 9120 Lockwood Blvd, Mechanicsville, VA 23116 Local Candidates Only
Work Arrangement: Hybrid
Interview Type: In-Person Only
Important Notes
- Local Candidates Only
- Minimum 3 days per week on-site required
- Do not submit candidates who were previously submitted for recent Configuration Manager roles
- Manager is looking for new candidates
Job Description
Seeking a highly skilled Configuration Manager with ITIL certification to join its IT Service Management (ITSM) team. This role is responsible for establishing, governing, and continuously improving the Configuration Management process.
The Configuration Manager will ensure the accuracy, integrity, and traceability of Configuration Items (CIs), enabling effective incident, change, problem, and asset management. The role also involves maintaining the Configuration Management Database (CMDB), enforcing process compliance, and collaborating with technical teams to ensure reliable service delivery.
This position is critical for maintaining robust configuration management processes aligned with ITIL best practices and supporting continuous improvement across IT services. The ideal candidate will have strong experience managing and integrating Azure resources within a third-party CMDB.
Key Responsibilities
- Develop, implement, and maintain configuration management policies and processes aligned with ITIL standards and Commonwealth of Virginia (COV) policies
- Own and manage the CMDB, ensuring accuracy, completeness, and compliance
- Collaborate with Change, Incident, and FinOps teams to support seamless service delivery
- Define and enforce policies for Configuration Item (CI) identification, control, and reporting
- Work with Infrastructure, Network, Security, and Application teams to maintain CI data
- Monitor and audit configuration data to ensure quality and reliability
- Establish and track KPIs/metrics for CMDB health and Configuration Management maturity
- Provide leadership and guidance on configuration management best practices
- Support IT governance, risk, and compliance initiatives
Required Qualifications
- ITIL Foundation certification (Intermediate or Expert preferred)
- Proven experience in Configuration Management within an ITIL environment
- Experience managing Configuration Management in an Azure environment
- Strong knowledge of Ivanti Neurons for ITSM
- Solid understanding of ITIL v3/v4 processes (Configuration, Change, Incident, Problem Management)
- Hands-on experience with CMDB tools, including CI class modeling and discovery tools
- Strong analytical, problem-solving, and documentation skills
- Excellent communication and stakeholder management abilities
Preferred Skills
- Experience with automation tools for configuration management
- Familiarity with cloud platforms (Azure, AWS, Google Cloud Platform)
- Knowledge of scripting (PowerShell, Python)
- Experience with audit and compliance frameworks
- Familiarity with Commonwealth of Virginia (COV) policies and standards
Never miss an opportunity! Create an alert based on the job you applied for.
