Calance
Calance

Senior Webex Contact Center - Remote

Remote in remote, US • Posted 12 minutes ago • Updated 12 minutes ago
Contract W2
6 Months
On-site
$70-80/hr
Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Job Details

Skills

  • Migration
  • WebEx
  • Interactive Voice Response
  • Routing
  • Testing
  • Acceptance Testing
  • Cisco

Summary

Senior Webex Contact Center

Overview
Client is migrating from PCCE to Webex Contact Center (WxCC) and requires dedicated support to the ongoing migration execution.

Tasks
Call flow design assistance/input; configure and script IVRs.
Configure voice call flows, queues, teams, and agents; convert agent
groups to Webex.
Support UAT, go-live, and Day 1 support activities.

Requirements:
5+ years of contact-center experience
Webex Contact Center (WxCC) design and implementation experience
Hands-on WxCC delivery: Configure and troubleshoot flows/IVRs, queues, teams, agents, routing, and related settings; take work through testing, UAT, cutover, go-live, and Day 1 support.

Nice to have
Cisco PCCE
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: cxbcsi
  • Position Id: Job45210
  • Posted 12 minutes ago
Create job alert
Never miss an opportunity! Create an alert based on the job you applied for.
Remote jobs at Calance