Lead Computer Operator

Lead Computer Operator

Job Summary: Talent Software Services is in search of a Lead Computer Operator for a contract position in Columbia, SC. The opportunity will be one year with a strong chance for a long-term extension.

Position Summary: Join our dynamic team in Columbia, SC, where your expertise will drive the seamless operation of our computer systems. We are seeking a dedicated professional to oversee the day-to-day activities and assignments of our Computer Operations staff, ensuring efficient and effective performance across all shifts.

Primary Responsibilities/Accountabilities:

• Responsible for the day-to-day operations, ensuring scheduled work is completed on time and managing unscheduled production and maintenance.
• Coordinate with other operators to ensure proper knowledge transfer and task turnover between shifts.
• Identify and resolve computer system problems.
• Train, motivate, and guide assigned staff, providing input to management regarding staff performance.
• Manage daily activities to resolve problems and change management issues, offering advice and guidance to lower-level operators.
• Operate and monitor computer systems and related equipment, ensuring all batch cycles are completed by deadlines.
• Identify, monitor, and diagnose system problems, initiating corrective action where possible.
• Compile and maintain reports related to computer operations, reviewing equipment logs and reports on equipment efficiency.
• Collaborate with IT groups to ensure service objectives are met, recommending quality improvements.
• Oversee daily activities and assignments of helpdesk operations staff (4–6 members)
• Follow up on work performance and productivity
• Manage day-to-day operations of operators, specialists, and technicians
• Ensure scheduled work is completed on time and handle unscheduled production and maintenance
• Identify and resolve computer system problems

Qualifications:

• Maintains tape libraries
• Monitors computing platforms
• Notifies customers of problems
• Operates console systems
• Troubleshoots computing platforms
• 5 years of experience in the operation and support of various computer systems

Preferred:

• Experience in helpdesk and technical support environments
• CompTIA A Certification preferred (not required)