IT Support Specialist
Horizontal Talent
Dice Job Match Score™
🔢 Crunching numbers...
Job Details
Skills
- IT Operations
- Tier 1
- Help Desk
- Inventory
- Computer Hardware
- Collaboration
- User Experience
- Computer Networking
- Management
- Microsoft Windows
- Laptop
- Conflict Resolution
- Problem Solving
- Customer Service
- ITIL
- Service Desk
- Workflow Management
- Customer Facing
- Retail
- Technical Support
- Audiovisual
- AV
- Artificial Intelligence
- Job Boards
Summary
Responsibilities
- Provide Tier 1 helpdesk support, addressing technical issues through various channels such as walk-up windows, online tickets, and phone calls.
- Troubleshoot and resolve hardware and software problems for both Apple and Windows products.
- Deploy and manage laptops and desktops using enterprise management tools.
- Assist with audio-visual setups for meetings and events, ensuring smooth operation of AV systems.
- Administer software services and manage inventory for hardware and software.
- Collaborate with escalation points to enhance the end-user experience.
- 2-3+ years experience in IT support roles, with a strong understanding of networking fundamentals.
- Proficiency in managing Apple computer products using enterprise tools.
- Hands-on experience with Windows laptops and desktops.
- Strong problem-solving skills and the ability to think critically.
- Excellent customer service skills and a positive, service-oriented attitude.
- Experience with ITIL Service Desk software and enterprise workflow management systems.
- Background in customer-facing roles, such as retail or technical support.
- Familiarity with AV systems and setups for meetings and events.
At Horizontal, we are committed to fostering a diverse, equitable, and inclusive environment where all individuals are valued and empowered to succeed.
By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.
Please apply through this online posting or by visiting our Job Board at Applications will be accepted for 4 weeks. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $26 per hour based on qualifications and experience.
- Dice Id: 10123528
- Position Id: 75165
- Posted 1 day ago
Company Info
About Horizontal Talent
Horizontal Integration offers two service lines. Our staffing agency places IT, digital and creative talent in both contract and permanent roles. Our digital agency provides digital marketing strategy and technology consulting on a project basis. Many of our clients take advantage of both service lines.
We are a certified Minority Business Enterprise, with more than 200 employees across our offices in Minneapolis, Denver, Dallas and Vadodara, India. We ve been consistently growing and profitable since the company was founded in 2003.
Honors:
Recognized as a "2009 Best Place to Work" by Minneapolis/St.Paul Business Journal.
Fact:
Our people and our organization are deeply rooted in IT and interactive marketing.
Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.
In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact us. All applicants applying must be legally authorized to work in the country of employment.
Never miss an opportunity! Create an alert based on the job you applied for.Similar Jobs
It looks like there aren't any Similar Jobs for this job yet.
Search all similar jobs