Complaint Center Associate // Brooklyn. NY // 5+ years of contract

Job Title: Complaint Center Associate Location: Brooklyn, NY Company: PruTech Solutions, Inc.

About PruTech

Founded in 1998, PruTech is dedicated to problem-solving, creating solutions, and maintaining strong partnerships with its clients. PruTech serves a diverse list of clients in different industries from government to finance, retail, and manufacturing. PruTech has offices in New York City, Washington DC, North Carolina, and two nearshore offices in Mexico City and India.

With over 20 years of Information Technology and system integration experience, PruTech provides multiple ways to assist organizations with future technology requirements including:

• Project based system integration
• Custom software solutions
• Package implementations
• Consulting and advisory services
• Big data and analytics
• Nearshore and offshore services

Hours at M-F 8-4:30 however must be flexible in changing hours as we re looking to extend hours which will include adding Saturday in our rotation in the upcoming months.

What You ll Do

• Serve as a primary point of contact for customers via phone and email
• Deliver polished, professional written and verbal communication
• Draft clear, concise, and solution-focused email correspondence
• Accurately document customer interactions in ServiceNow
• Navigate multiple systems efficiently while maintaining attention to detail
• Work independently while contributing positively to a small group dynamic
• Collaborate effectively with team members to ensure consistent service standards

Requesting:

Call center experience
Exceptional customer service skills
Strong written communication and professional email drafting ability
Excellent verbal communication skills
Ability to work effectively within a small team environment
Strong typing skills
Microsoft Office proficiency
ServiceNow experience (preferred)
Technically savvy and quick to learn new systems
Ability to multitask in a fast-paced environment
Adaptable, dependable, and self-motivated

Schedule & Flexibility

• Monday Friday: 8:00 AM 4:30 PM
• Flexibility required as business hours expand
• Future rotation may include:
  • Saturdays (8:00 AM 4:30 PM), or
  • Alternative shifts (11:00 AM 7:00 PM or 12:00 PM 8:00 PM)
• Extended or weekend scheduling begins after training and demonstrated independence

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.