Walk-Up Support Technician

Dallas, TX, US • Posted 9 hours ago • Updated 9 hours ago

Full Time

On-site

SAIC

Fitment

Dice Job Match Score™

🛠️ Calibrating flux capacitors...

Job Details

Skills

Security Clearance
Performance Management
Preventive Maintenance
Project Management
Laptop
Training
ProVision
Telephony
Network
Physical Security
Customer Engagement
Issue Resolution
Customer Satisfaction
Technical Support
Computer Hardware
Audiovisual
Customer Service
Communication
Problem Solving
Conflict Resolution
Attention To Detail
Information Technology
Systems Engineering
FOCUS

Summary

Job ID: 2610467

Location: Dallas, TX, US

Date Posted: 2026-03-20

Category: Information Technology

Subcategory: Technical Support

Schedule: Full-Time

Shift: Day Job

Travel: No

Minimum Clearance Required: None

Clearance Level Must Be Able to Obtain: Public Trust

Potential for Remote Work: ORA_ON_SITE

Description

SAIC is seeking a Walk-Up Support Technician who will deliver immediate onsite technical support at designated walk-up kiosks, focusing on resolving user issues with devices, software, and conference systems supporting the FDIC. This role requires strong technical capabilities, excellent interpersonal skills, and the ability to handle a wide range of technical issues. The Technician will also be responsible for ensuring kiosk coverage and operational readiness throughout working hours.

This role will require onsite work in Dallas, TX.

Key Responsibilities:

Walk-Up / Kiosk Operation:

Staff walk-up kiosks with trained analysts to provide support coverage from 7 AM to 6 PM local time, Monday through Friday, excluding holidays and need to be available for shifts during those hours.
Deliver onsite support for the following:
- Conventional devices (e.g., laptops, desktops, peripherals) and audio-visual systems.
- Troubleshooting and resolution of hardware and software issues for walk-up customers.
- Addressing performance issues with devices used in training and conference rooms.

Facilities and Infrastructure Support:

Ensure proper workspace for walk-up kiosks, including:
- Provision of desks, bench space, telephony, network access, and power facilities.
- Maintenance of physical security policies to safeguard equipment.

Customer Engagement:

Interact with users in a polite, professional, and customer-focused manner to address their IT-related concerns.
Display a service-oriented attitude, keeping users informed about progress and timelines for issue resolution.

Problem Solving and Technical Activities:

Provide logical troubleshooting services to diagnose and address technical incidents effectively.
Escalate unresolved or complex issues to higher-tier support teams as needed.
Perform self-warranty hardware repairs when authorized and within capability, ensuring cost-effective solutions.

Other Obligations:

Contribute to the development and enforcement of internal processes that promote kiosk efficiency and customer satisfaction.
Support and maintain the operational readiness of kiosks, including equipment inventories and updates.

Qualifications

Required Qualifications:

AA Degree in related discipline and six (6) years or more of related experience; Additional experience will be considered in lieu of degree.
Minimum 2 years of experience in End User Support or a related field.
Proven technical expertise and hands-on experience supporting hardware/software and audio-visual systems.
Strong customer service background with effective verbal and written communication skills.
Familiarity with professional environments and ability to deliver high-level support, including to VIP customers when required.
Capability for basic repairs and technical problem-solving with attention to detail.
Must be able to obtain and maintain a Public Trust

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10111346
Position Id: 2610467
Posted 9 hours ago

Company Info

About SAIC

SAIC® is a premier Fortune 500 mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets include secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.5 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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