IT Support Specialist

job summary:

Are you a self-sufficient IT professional looking for an opportunity to completely own your space and make an immediate impact? A premier global manufacturing and industrial equipment organization is seeking an autonomous IT Support Specialist to drive day-to-day technology operations. In this role, you will serve as the primary point of contact for technical support, ensuring operational continuity while internal engineering teams focus on enterprise-scale implementations. This position offers a dynamic environment where your technical judgment directly impacts business productivity from day one. Comprehensive benefits are provided, including medical, dental, and vision coverage.

location: Smyrna, Georgia

job type: Permanent

salary: $60,000 - 75,000 per year

work hours: 8am to 5pm

education: Bachelors



responsibilities:

As a core member of the support team, a typical day in this role will include:

• Independently managing first-level technical support, diagnosing and resolving issues across hardware, software, and peripheral devices.
• Triaging, documenting, and managing help desk ticket queues to ensure efficient resolution and communication.
• Handling user account management, permissions provisioning, and password resets with minimal day-to-day oversight.
• Configuring, staging, and deploying workstations, printers, and user devices according to operational standards.
• Maintaining strict attention to detail by managing IT inventory, tracking corporate assets, and updating administrative documentation.
• Supporting cross-functional departments with accurate data entry tasks and providing technical assistance for corporate meetings or events as required.

qualifications:

Must-Haves

- At least 3 years of hands-on experience delivering end-user IT support within a live, production business environment.

- Proven ability to work with a high degree of autonomy, managing competing priorities with limited supervision.

- Demonstrated ability to hit the ground running with minimal ramp-up time or formal onboarding support.

- Strong competency with standard productivity suites, including Microsoft Office (Word, Excel, PowerPoint) and Google Workspace.

- Excellent problem-solving, reasoning, and professional communication skills.

Nice-to-Haves

- Prior technical experience working within Active Directory or Microsoft Server environments.

- Familiarity or exposure to Salesforce platforms.

- A degree or formal coursework in Information Technology, Computer Science, or a related technical field.

- Previous experience handling administrative support or accurate data entry in an office setting.

Skills

- Technical Help Desk Support (Hardware, Software, Peripherals)

- User Access & Identity Management (Active Directory, Password Resets)

- Asset Management & IT Inventory Tracking

- Google Workspace & Microsoft Office Suite

- Data Entry & Documentation Accuracy

- Autonomy, Technical Judgment, and Prioritization

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.