Service Desk Analyst I

Description

We are looking for an Service Desk Analyst I to join a construction-focused organization in Grand Prairie, Texas. This contract opportunity with potential for a long-term role is ideal for someone who enjoys solving technical issues, assisting users with day-to-day technology needs, and delivering dependable service in a fast-paced environment. The person in this role will provide frontline support for internal and external users while helping maintain a smooth and productive technology experience.

Responsibilities:

Deliver first-line technical assistance to both internal team members and external users by resolving common hardware, software, and access-related issues.

Investigate reported problems by asking thoughtful questions, gathering relevant details, and identifying the most effective path to resolution.

Record support requests, troubleshooting steps, and outcomes with clear, accurate, and thorough documentation.

Escalate more complex incidents when needed while maintaining communication with users on status and next steps.

Support Windows-based environments, Microsoft 365 applications, browsers, and common business tools to restore user productivity quickly.

Assist with software installation, device setup, and general troubleshooting for desktops, laptops, and mobile applications.

Contribute to service improvement efforts by identifying recurring issues and sharing findings that support knowledge resources and product quality.

Participate in training and team knowledge-sharing activities to strengthen technical skills and improve support consistency.

Requirements

High school diploma, associate degree, college degree, or equivalent practical experience.
At least 1 year of customer service experience, ideally in a call center or high-volume support environment.
1+ year of help desk or technical support experience preferred.
Working knowledge of troubleshooting Windows operating systems, Microsoft Office products, and Office 365 applications, especially Outlook.
Familiarity with Active Directory, SharePoint, Salesforce, browser support, and software installation is preferred.
Experience supporting computer hardware, Apple devices, deployments, and mobile applications is a plus.
Strong verbal and written communication skills with the ability to explain technical information clearly.
Ability to meet attendance expectations and successfully complete background screening and drug testing.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.