Technical Support

Allen, TX, US • Posted 18 days ago • Updated 18 days ago
Contract W2
No Travel Required
On-site
$24 - $25/hr
Fitment

Dice Job Match Score™

🛠️ Calibrating flux capacitors...

Job Details

Skills

  • Windows
  • Linux
  • SQL
  • Active Directory
  • Help Desk

Summary

Key Responsibilities

This position is located in Allen, Texas

Contract to Hire - W-2 only

$25.00 an hour w-2

100% on-site Monday - Friday Daytime shift

Looking for Windows OS and Linux support experience

Answer inbound and make outbound technical support calls (30 40 calls/day)
Selfassign and take full ownership of support tickets
Diagnose and resolve hardware/software/network issues
Document product issues, workarounds, and fixes
Communicate outage notifications and ticket status updates to customers
Follow internal escalation procedures
Interface with Tier II support as needed
Help maintain the online Knowledge Base
Provide technical assistance to Regional Sales Managers
Participate in afterhours support rotation
Act as a Customer Advocate

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: pcsi
  • Position Id: MotoSupp
  • Posted 18 days ago
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