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Key Responsibilities:
Design, develop, and implement ServiceNow Hardware Asset Management (HAM) solutions aligned with IT Asset Management processes and organizational standards.
Configure and maintain HAM lifecycle processes including procurement, receiving, stockroom management, asset assignment, transfer, refresh, and disposal.
Implement and manage integrations with procurement systems, MDM tools, SCCM, Intune, Discovery, and third-party asset inventory sources.
Configure and maintain CMDB relationships between assets and Configuration Items (CIs), including reconciliation and de-duplication activities.
Support asset normalization, model management, manufacturer/vendor data governance, and device type mapping activities.
Configure and support Service Bridge and eBonding integrations for seamless data exchange with external vendors, support partners, and enterprise platforms.
Support asset audit processes including physical inventory validation, discrepancy tracking, compliance reporting, and audit remediation activities.
Develop workflows and automations for asset request fulfillment, device possession tracking, stockroom operations, and return management.
Develop ServiceNow components such as Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, Flow Designer, ACLs, Notifications, and Catalog Items.
Create reports, dashboards, and Platform Analytics visualizations for asset lifecycle tracking, compliance, inventory accuracy, and operational insights.
Participate in instance upgrades, cloning, update set management, testing, and deployment activities across environments.
Collaborate with ITSM, CMDB, Procurement, Security, and Endpoint Management teams to ensure accurate asset tracking and governance.
Technical Skills:
Strong hands-on experience in ServiceNow HAM implementation, development, and configuration.
Good understanding of IT Asset Management lifecycle processes and CMDB concepts.
Experience with Asset Management modules including Stockrooms, Consumables, Transfer Orders, Purchase Orders, and Asset States.
Experience with Discovery, SCCM/Intune integrations, Import Sets, Transform Maps, and REST/SOAP APIs.
Proficiency in JavaScript, HTML, CSS, XML, and JSON.
Experience with Flow Designer, IntegrationHub, and Service Catalog development.
Knowledge of CMDB architecture, CSDM concepts, and Identification & Reconciliation Engine (IRE).
Understanding of ServiceNow best practices, scoped applications, upgrade handling, and instance management.
Certifications (Preferred):
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Implementation Specialist - Hardware Asset Management
Good to Have:
Exposure to SAM Pro and ITOM modules.
Experience with Platform Analytics and Performance Analytics
Oscar Associates Limited (US) is acting as an Employment Agency in relation to this vacancy.
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