Windows End-User Experience Engineer

Job Title: Windows End-User Experience Engineer
Client: City of Philadelphia
Location: Philadelphia, PA
Duration: 12 Months

Note: This is an onsite role.

Job Description:

Position Summary

• We are seeking an experienced **Windows End-User Experience Engineer** to manage and enhance the enterprise Windows desktop environment across airport operations.
• The ideal candidate will ensure endpoint devices are secure, reliable, and optimized to deliver an exceptional end-user experience while supporting business-critical operations.

Key Responsibilities

• Design, deploy, and maintain enterprise Windows 10/11 desktop environments.
  Create, maintain, and optimize Windows images for enterprise deployments.
• Manage Windows updates, patching, and lifecycle activities to ensure system security and compliance.
• Coordinate endpoint security initiatives and collaborate with cybersecurity teams to mitigate risks.
• Implement and administer modern device management solutions using Microsoft Intune and related technologies.
• Manage and support Active Directory (AD) policies, device enrollment, and endpoint configurations.
• Work closely with Helpdesk, System Administrators, and Infrastructure teams to resolve endpoint issues and improve service delivery.
• Monitor endpoint performance, reliability, and user experience, proactively identifying opportunities for improvement.
• Develop and maintain endpoint management standards, documentation, and operational procedures.
  Support enterprise initiatives involving endpoint modernization, automation, and digital workplace transformation.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
  5 7 years of experience in enterprise endpoint management.
• Strong expertise in Microsoft Intune, Active Directory, and Windows 10/11 administration.
• Experience managing Windows imaging, deployment, and operating system lifecycle.
• Solid understanding of endpoint security, patch management, and device compliance.
• Experience working with enterprise endpoint management and modern device management (MDM) solutions.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication and collaboration skills with cross-functional IT teams.

If you are: bright, motivated, skilled, a difference-maker, able to get things done, work with minimum direction, enthusiastic, a thinker, able to juggle and multi-task, communicate effectively, and lead, then we would like to hear from you. We need exceptionally capable people for this role for our client, so get back to us and tell us why you think you are a fit.

About Us:

Since 2000, Tri-Force Consulting Services ( has been an MBE/SDB certified IT Consulting firm in the Philadelphia region. Tri-Force specializes in IT staffing, software development (web and mobile apps), systems integration, data analytics, system automation, cybersecurity, and cloud technology solutions for government and commercial clients. Tri-Force works with clients to overcome obstacles such as increasing productivity, increasing efficiencies through automation, and lowering costs. Our clients benefit from our three distinguishing core values: integrity, diligence, and technological excellence. Tri-Force is a six-time winner among the fastest-growing companies in Philadelphia and a four-time winner on the Inc. 5000 list of the nation's fastest-growing companies.