Genesys Cloud Developer (AI & Digital)
Hirextra
Dice Job Match Score™
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Job Details
Skills
- ACD
- API
- Artificial Intelligence
- Cloud Computing
- JavaScript
- Genesys
- KPI
- RESTful
- SLA
- Interactive Voice Response
- Customer Relationship Management (CRM)
- Customer Experience
- Voicemail
- Workflow
Summary
Job title: Genesys Cloud Developer (AI & Digital)
Location: Chicago, IL (Hybrid) .
________________________________________
The Role
If you re passionate about building AI-driven bot flows, modern Web Messaging experiences, and intelligent routing on Genesys / Five9, we d love to connect.
We are looking for a Senior Developer / Lead to join our client-based Digital Customer Experience team.
You will design, configure, and maintain cloud contact center solutions, focusing on:
- IVR call flows
- ACD configuration
- Advanced routing logic
- Genesys / Five9 Virtual Contact Center (VCC) platform
________________________________________
Key Responsibilities
1 IVR & Routing Design
- Develop, test, and implement complex IVR scripts
- Use Genesys / Five9 Studio for call flows
- Configure skills-based and intelligent routing
- Support global market requirements
2 AI & Digital Transformation
- Build and optimize AI-driven Intelligent Virtual Agents (IVA)
- Design conversational bot flows
- Automate customer interactions
3 System Configuration
- Configure inbound, outbound, and blended campaigns
- Set up ACD, voicemail, and routing rules
- Customize agent desktop environments
4 API & CRM Integration
- Use REST APIs (Genesys / Five9)
- Integrate with CRM systems like:
o Salesforce
o ServiceNow
o Microsoft Dynamics
- Enable screen pops and data dips
5 Scripting & Optimization
- Develop JavaScript-based scripts
- Implement advanced call handling logic
- Automate validation and workflows
6 Reporting & Analytics
- Customize dashboards
- Track KPIs such as:
o AHT (Average Handle Time)
o SLA (Service Level Agreement)
o ASA (Average Speed of Answer)
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What You ll Bring
Experience
- 5+ years in Contact Center Technology (CCaaS)
- Strong experience in AI development and Conversational AI
Technical Skills
- Deep expertise in IVR scripting and dialog design
- Strong JavaScript skills
- Experience working with RESTful APIs
Domain Knowledge
- Cloud Contact Center operations
- Modern digital messaging platforms (WhatsApp, Web Messenger, SMS)
Nice to Have
- Five9 platform experience
________________________________________
Education
- B.E. / B.Tech / MCA
- Or equivalent degree in Computer Science or related field
- Dice Id: 91159309
- Position Id: 8908738
- Posted 2 hours ago
Company Info
HireXtra is AI based Global Staffing Aggregator, which provides you with a cutting edge market place between vendors and employers to achieve a higher efficiency in fulfilling every hiring demand at a faster rate. HireXtra HQ is in the UK. HireXtra is a HRTech Recruitment Marketplace. A multitude of Recruitment Agencies work with HireXtra in tandem to provide first matching profiles for any requirement in short span of time. HireXtra is committed to provide bespoke services and work ethically with deep understanding of its clients needs. HireXtra aims to focus on building everlasting relationships with its clients by offering them top notch solutions. HireXtra is powered by superlative AI Recruiting tools like Job Match-O-Meter, Candidate Compass, Employee Spectrum, Talent Mining, Skill Extractor, Predictive Algorithm that increases the efficiency of hiring new talent. FREE REGISTRATION AND HIRING INSIGHTS!
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