Provide L2 production support for Sterling OMS in a Retail / Omnichannel environment
Support end-to-end order flows including order capture, sourcing, fulfillment, ship-from-store, BOPIS, curbside, returns, and inventory availability
Monitor, analyze, and resolve production incidents using logs, alerts, dashboards, and OMS transaction data
Perform root cause analysis (RCA) and coordinate with L3 teams and vendors for permanent fixes
Support business-critical operations during peak retail events (promotions, seasonal sales, holidays)
Perform OMS configuration changes and minor enhancements (sourcing rules, fulfillment logic, inventory thresholds)
Develop and deploy minor Java fixes using Sterling APIs, user exits, and services
Support OMS batch jobs, schedulers, and controlled production releases
Troubleshoot Java-based microservices and OMS integrations
Support REST APIs and asynchronous messaging using Kafka, JMS, or MQ
Monitor and resolve integration issues with eCommerce, POS, WMS/TMS, ERP, and payment systems
Monitor application health using tools such as Splunk, Dynatrace, AppDynamics, or similar
Maintain runbooks, SOPs, incident documentation, and ensure SLA adherence
Participate in release validation, post-deployment support, and ITIL-based processes
Work in rotational shifts, including weekends and holidays, in a 24x7 on-call support model
Hands-on L2 production support experience with Sterling OMS
Strong understanding of Retail / Omnichannel order management
Experience with Java debugging, REST APIs, and SQL (Oracle/DB2/PostgreSQL)
Working knowledge of Unix/Linux
Preferred: Spring/Spring Boot, Kafka/JMS/MQ, BOPIS/Ship-from-Store, Cloud (AWS/Azure), ITIL
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