Job#: 3031155 Job Description: **If you are interested, please send your resume to Jordan at **
Tier 1 Reliability Center Support Engineer
Location: San Antonio, Texas (Onsite)
Employment Type: Contract
Role Overview
The Tier 1 Reliability Center Support Engineer serves as the first line of defense for Operational Technology (OT) systems. This role involves providing real-time monitoring, incident response, and basic troubleshooting to ensure system availability and performance. The position requires escalating complex issues to Tier 2 or engineering teams.
Key Responsibilities
- Continuously monitor OT systems, including SCADA, PLCs, HMIs, and related infrastructure, using established tools.
- Respond promptly to alarms, alerts, and incidents within defined service level agreements (SLAs).
- Perform initial troubleshooting to resolve common technical issues and minimize downtime.
- Provide basic support for OT servers, networks, and applications, including patching and performance checks.
- Assist with routine maintenance tasks to ensure system health.
- Maintain accurate records of incidents, actions taken, and resolutions.
- Update operational documentation and procedures as needed.
- Generate routine reports on OT system performance and availability.
- Escalate unresolved or complex issues to Tier 2 or engineering teams following established protocols.
- Collaborate with cross-functional teams to implement changes and enhancements.
Required Qualifications
Education: An Associate's degree or equivalent experience in a technical field such as Computer Science or Electrical Engineering is required.
Experience: Experience in a Network Operations Center (NOC) or a similar environment is required.
Technical Skills: A strong understanding of networking fundamentals, including TCP/IP, VLANs, routing, and switching, is necessary. Proficiency with monitoring and alerting tools is also required.
Preferred Qualifications
- Experience with OT systems is preferred.
- Familiarity with Windows Server administration is a plus.
- Industry certifications such as CompTIA Network+, CCNA, or ISA/IEC 62443 are a plus.
Work Environment
This position requires a willingness to work rotational shifts, which may include nights, weekends, and holidays.
Compensation & Benefits
The pay rate for this position is up to $32.50 per hour. The specific rate will be determined based on experience and qualifications.
This employer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Apex uses a virtual recruiter as part of the application process. Click for more details.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at or .
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details.
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Never miss an opportunity! Create an alert based on the job you applied for.